[Remote] Remote Revenue Cycle Phone Support & Billing Assistant

Note: The job is a remote job and is open to candidates in USA. Luna Physical Therapy is an innovative company redefining physical therapy through technology and clinical models. They are seeking a Remote Patient Billing & Support Assistant to help patients with payments, insurance questions, and account management while ensuring a positive experience throughout the billing journey.

Responsibilities

• Answer inbound patient phone calls as they come in
• Manages Copay Collections and communicates with other departments, for any needs/patient reach out
• Create Partner cases Daily
• Weekly posting of late cancels
• Daily review of patient electronic communications and delegation as needed
• Create and maintain billing ledgers for patients with specific requests for their insurances
• Assist other teammates in larger projects as needed
• Learn/understand the basics of insurance billing: PPOs, HMOs, Medicare, Workers Comp to support the team and other teams as necessary
• Maintains industry level working knowledge of medical billing occurring in Luna
• Support Admin functions
• Queue based work for their sole job function (authorizations, insurance payment posting, etc.)
• Achieves goals set by management
• Achieving daily, weekly, monthly and quarterly goals to patient payments and supporting documentation is completed
• Performs Ad Hoc tasks at managers discretion

Skills

• Typically requires a minimum of 1 year of related experience
• Strong attention to detail and time management skills
• A positive attitude and an eagerness to learn
• Have experience in healthcare billing, medical coding, customer service, or call center support
• Are organized, empathetic, and tech-savvy

Benefits

• Paid Time Off with holiday
• Medical, dental & vision insurance on the first of the month following start date

Company Overview