San Juan Capistrano Opening:Amazon Customer Support Representative

Job description Company Overview: Amazon is looking for motivated and customer-oriented individuals to join its Customer Service team. As a Amazon Customer Support Representative, you will play a key role in delivering exceptional experiences by addressing customer inquiries and ensuring satisfaction. This position requires strong communication abilities, problem-solving skills, and adaptability in a fast-paced environment. You will represent Amazon by assisting with questions about orders, products, returns, and deliveries, while supporting Amazon’s mission to be the most customer-centric company on Earth. Role and Responsibilities: In this role, you will provide outstanding service by resolving customer issues quickly and professionally. Your main responsibilities include: • Respond to customer inquiries via phone, chat, or email with accuracy and timeliness. • Assist with account settings, product information, orders, returns, and refunds. • Handle escalations with empathy and professionalism. • Use internal tools to research and resolve issues in real time. • Follow standard operating procedures while ensuring compliance with company policies. • Accurately document customer interactions in the system. • Work with team leads and managers to identify trends, provide feedback, and improve service processes. Required Skills and Experience: • High school diploma or equivalent. • Strong verbal and written communication skills. • Basic computer proficiency and ability to work across multiple systems. • Typing speed of at least 35 words per minute. • Strong organizational and problem-solving abilities. • Flexibility to work evenings, weekends, and holidays as needed. • Quiet and distraction-free workspace for remote roles. Preferred Qualifications: • Prior experience in customer service, retail, hospitality, or call centers. • Familiarity with Amazon’s products, services, and platforms. • Experience managing customer interactions in high-volume environments. • Ability to remain composed and empathetic in challenging situations. Compensation and Benefits: • Competitive pay with opportunities for performance-based bonuses. • Comprehensive paid training and continuous support. • Employee discounts on Amazon products. • Career growth opportunities within Amazon’s global network. • Health, dental, and vision insurance for eligible employees. • 401(k) with company match and additional financial benefits. • Flexible work schedules with remote options where available. • An inclusive culture built on innovation, respect, and collaboration. About Amazon: Amazon is a worldwide leader in e-commerce and customer service, dedicated to being the most customer-centric company. The organization values diversity, inclusion, and innovation, creating opportunities for employees to succeed in a collaborative workplace. Amazon is proud to be an equal opportunity employer, making hiring decisions based on merit, qualifications, and business needs. The company does not discriminate on the basis of race, gender, religion, sexual orientation, age, disability, or any other legally protected category. By joining Amazon’s Customer Service team, you will help deliver smiles and support millions of customers around the globe. Apply tot his job Apply To this Job