Experienced Customer Service Specialist II – Remote Customer Support and Provider Enrollment Expert

Welcome to arenaflex

arenaflex, a leader in delivering exceptional managed staffing and talent consulting services, is dedicated to providing world-class solutions that exceed client expectations. As an organization committed to diversity and inclusion, we reflect the diverse needs of our clients and the communities they serve. Our mission is to foster a culture of excellence, innovation, and customer satisfaction, and we are seeking a highly skilled and dedicated Customer Service Specialist II to join our remote team.

Job Overview

In this critical role, you will serve as the primary point of contact for providers and applicants, responding to inbound calls, voicemails, and inquiries related to provider enrollment, application status, and compliance reviews. Your exceptional customer service skills, attention to detail, and ability to work independently will enable you to provide timely and accurate support to our clients and internal stakeholders. As a key member of our team, you will be responsible for creating accurate call logs, supporting team and business goals, and assisting with other tasks as needed.

Key Responsibilities

• Respond to inbound calls and voicemails on the provider relations line, addressing a range of inquiries, including application status, provider enrollment, and compliance reviews
• Demonstrate a commitment to customer service, ensuring that all interactions are professional, courteous, and responsive to client needs
• Create accurate and detailed call logs in our system, summarizing contact details with providers and applicants
• Support team and business goals for enrollment support and customer service, contributing to the achievement of our organizational objectives
• Assist with other tasks as needed, including document uploads and other administrative duties

Requirements and Qualifications

To be successful in this role, you will need to possess the following essential skills and qualifications:

• Ability to communicate effectively and work collaboratively in a team environment
• Computer literacy, with proficiency in MS Word, Excel, Outlook, and internet skills
• Ability to exercise independent judgment, based on policy and procedure
• Attention to detail and accuracy, with a focus on delivering high-quality results
• Ability to meet deadlines and adhere to established standards, with a strong sense of accountability and responsibility

Experience and Education

We are seeking candidates with the following experience and education:

• 2 years of customer service experience, with a proven track record of delivering exceptional client support
• Bachelor's degree and 2 years of paid experience, or 36 months of experience and a minimum of 2 years of paid experience working with critical care providers, public health providers, or providers that care for children, older adults, persons with traumatic brain injury, or persons with developmental disabilities
• One year of experience must have included provider monitoring, Medicaid or third-party payer provider billing, or provider training
• One year of experience must have been in a home health program, community health program, hospital, private practice, publicly funded institution, long-term care program, mental health program, community-based social service program, or any other program addressing the needs of special populations

Working Conditions

This is a remote position, with the following working conditions:

• Working from home, with access to a dedicated work area with limited noise and distractions
• Requires a reliable internet connection and a computer with updated software to support remote desktop
• Hours of work are from 8:00am-4:30pm EST, with a requirement to be available during these hours
• A headset is required for this role
• This is a temporary assignment, with a duration of 60-90 days

Compensation and Benefits

arenaflex offers a competitive compensation package, with a range of benefits that include:

• A reasonable range of compensation, depending on factors such as location, role, skill set, and level of experience
• A range of benefits, including health insurance, retirement savings, and paid time off
• Opportunities for career growth and professional development, with a focus on continuous learning and improvement

Career Growth and Development

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Specialist II, you will have access to:

• Training and development programs, designed to enhance your skills and knowledge
• Opportunities for career advancement, with a focus on promoting from within
• A supportive and collaborative work environment, with a team of experienced professionals who are dedicated to your success

Company Culture

arenaflex is a dynamic and inclusive organization, with a culture that values:

• Diversity and inclusion, with a focus on creating a workplace that is welcoming and respectful to all employees
• Excellence and innovation, with a commitment to delivering exceptional results and continuously improving our processes and services
• Customer satisfaction, with a focus on delivering exceptional client support and exceeding expectations

How to Apply

If you are a motivated and customer-focused individual, with a passion for delivering exceptional client support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates, regardless of race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. We are an e-Verify participant and require all applicants to be authorized to work for any employer in the U.S.