Experienced Customer Service and Hospitality Manager for Short-Term Rentals and Vacation Properties at arenaflex

Introduction to arenaflex

arenaflex is a leading provider of furnished housing solutions, offering a unique blend of comfort, convenience, and exceptional customer service. With a growing presence in major cities, including Milwaukee and Chicago, we specialize in renting fully furnished apartments on a nightly to monthly basis, advertised on popular platforms like Airbnb, Vrbo, and Booking.com. Our mission is to deliver outstanding hospitality experiences, ensuring that every guest feels at home in our properties. We are now seeking a highly skilled and motivated Customer Service Manager to join our Hospitality team, playing a vital role in driving our continued success and growth.

Job Overview

We are looking for an experienced Customer Service Manager to join our team on a part-time basis, working approximately 20 hours per week, from 5pm-10pm CST, Thursday through Sunday. As a key member of our Hospitality team, you will be responsible for providing exceptional customer service to our guests, coordinating operational needs with our staff, and overseeing various tasks related to our properties. If you have a passion for delivering outstanding customer experiences, are highly organized, and possess excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide top-notch customer service to arenaflex guests, responding to inquiries, addressing concerns, and resolving issues in a timely and professional manner
• Conduct thorough guest screening to ensure safety and security, complying with arenaflex and property partner requirements
• Manage all aspects of guest reservations, including booking suggestions, alterations, and cancellations
• Utilize our digital communication systems to manage guest communications, including messages, emails, calls, and texts
• Field guest complaints, conduct research, and negotiate solutions to ensure guest satisfaction
• Troubleshoot maintenance and technology issues, lockouts, and other guest-related problems
• Coordinate operational needs with arenaflex staff, including scheduling repairs and maintenance, turnovers, and other tasks
• Serve as a point of contact for property partner communications, managing listing marketing, and making revisions as needed
• Analyze guest reviews to identify opportunities for improvement and implement changes to enhance our services
• Manage social media and periodic public relations activities to promote our brand and properties

Essential Qualifications

• College diploma or equivalent in a related field, such as hospitality, customer service, or communications
• 2+ years of experience in customer service, hospitality, or a related field, with a proven track record of delivering exceptional customer experiences
• Excellent communication skills, both written and verbal, with the ability to effectively communicate with guests, staff, and property partners
• Strong organizational and time-management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines
• Strong multi-tasking skills, with the ability to navigate multiple software applications, web browsers, and apps
• Proficiency in spreadsheets, word documents, and similar operational software
• Ability to work independently as well as part of a team, with a strong sense of initiative and self-motivation
• Willingness to work a flexible schedule, including weekends and holidays, with a reliable smartphone, computer, and high-speed wifi connection at all times
• Ability to respond to messages and resolve issues in a timely manner, with a maximum response time of 5 minutes

Preferred Qualifications

• Experience working in the hospitality or short-term rental industry, with knowledge of property management software and online booking platforms
• Strong analytical and problem-solving skills, with the ability to identify opportunities for improvement and implement changes
• Experience with social media management and public relations, with the ability to promote our brand and properties effectively
• Knowledge of local markets and trends, with the ability to provide insights and recommendations to enhance our services

Skills and Competencies

• Positive attitude and exceptional customer service presence, with a strong focus on delivering outstanding guest experiences
• Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, staff, and property partners
• Strong organizational and time-management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines
• Strong multi-tasking skills, with the ability to navigate multiple software applications, web browsers, and apps
• Ability to work independently as well as part of a team, with a strong sense of initiative and self-motivation
• Strong analytical and problem-solving skills, with the ability to identify opportunities for improvement and implement changes

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our team members. As a Customer Service Manager, you will have the opportunity to develop your skills and knowledge in the hospitality and short-term rental industry, with access to training and development programs, mentorship, and coaching. You will also have the opportunity to work with a talented and dedicated team, with a strong focus on collaboration, innovation, and customer satisfaction.

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced company, with a strong focus on innovation, customer satisfaction, and teamwork. Our company culture is built on the values of excellence, integrity, and respect, with a strong emphasis on delivering outstanding guest experiences. We believe in fostering a positive and inclusive work environment, with opportunities for growth, development, and recognition. As a remote team, we are committed to staying connected and engaged, with regular virtual meetings, team-building activities, and social events.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $20.00 per hour, with opportunities for growth and development. Our benefits package includes a flexible schedule, with the ability to work from home and manage your own schedule. We also offer a range of perks, including access to training and development programs, mentorship, and coaching, as well as opportunities for recognition and reward.

Conclusion

If you are a motivated and experienced customer service professional, with a passion for delivering outstanding guest experiences, we encourage you to apply for this exciting opportunity. As a Customer Service Manager at arenaflex, you will have the opportunity to develop your skills and knowledge, work with a talented and dedicated team, and contribute to the growth and success of our company. Don't miss out on this chance to join a dynamic and innovative company, with a strong focus on customer satisfaction, teamwork, and excellence. Apply now to become a part of the arenaflex team!