Telecommunication Operator
Job Description:
• Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare.
• Answer all incoming phone calls on a multi-function phone system.
• Respond to general inquiries and calls for emergency requests, suspicious persons, medical emergencies, suicides, bomb threats, and other crisis calls.
• Process calls according to given situation.
• Determine priority and protocol and dispatch security personnel accordingly.
• operate page console and associated equipment.
• Provide outside callers with medical assistance by directing to appropriate service.
• Consistently process all patient information according to HIPAA policy and procedures adhering to patient's rights and confidentiality.
Requirements:
• Knowledge of the Nortel console and pate equipment
• Knowledge of placing local, long distance and overseas calls, directory information and oral paging
• Demonstrated knowledge of CRT/PC operation
• Knowledge of fax machines
• Clear, concise speaking voice
• Computer, oral and written communication, customer service and interpersonal skills
Benefits:
• Our outstanding, comprehensive offerings are an investment in your health, well-being and future.
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