Operational Planning Associate Manager (Commerce & Partner Operations)

About the position The Operational Planning Associate Manager will play a crucial role in the Disney Direct to Consumer (DTC) team, focusing on the operational planning and management of critical launch initiatives for the streaming services. This position involves collaboration with various teams to ensure effective execution of promotional strategies and operational tasks, contributing to the growth and efficiency of Disney's streaming offerings. Responsibilities • Collaborating with team leads on launch planning and management. • Assisting with critical projects by handling operational tasks such as managing copy and creative assets, legal approvals, and maintaining source-of-truth briefs for campaigns. • Supporting initiative, milestone, and resource planning, reporting, workflow support, and communications with executives and partners through presentations and materials. • Partnering with Product and Engineering teams to document and communicate requirements for expanded features and troubleshoot Commerce & Promo incidents effectively. • Aiding in executing the DTC promotional strategy across various channels, including web, email win back campaigns, third-party partnerships, and product retention tactics. • Facilitating maximum volume and velocity in team operations through support for initiative and work planning. • Analyzing details of tooling and processes while understanding business impact. • Maintaining strong knowledge of Commerce infrastructure and offer models, effectively communicating technical details to various business teams and executives. • Collaborating closely with technical teams across Product, Marketing, Commerce, Customer Service, Engineering, Legal, Finance, and Enterprise Consumer Payments, bridging functions and seniority levels. • Global collaboration across regional and commercial teams, while navigating a complex, global corporate matrix effectively. Requirements • 3+ years of experience in business operations, account management, project management, or a similar field. • Strong project management skills and a highly organized self-starter with excellent communication, attention to detail, and the ability to manage multiple projects simultaneously. • Experienced with project management tools such as Atlassian JIRA, Confluence, and Airtable. • Proficient in Google Office Suite, particularly Google Slides, with expertise in creating professional data visualizations. • Proficient in Microsoft Office Suite. • Highly skilled in executive communication, including presentation creation, concise memos, and polished email etiquette. • Able to work internationally across time zones with a focus on global scalability. • Effective in oral and written communication, with strong problem-solving abilities. • Excellent interpersonal skills that foster strong working relationships. • Skilled at navigating matrixed organizations and collaborating with a global network of partners. • Adaptable to fast-paced environments, supporting new products and initiatives. • Proficient in analyzing tools, infrastructure, processes, and requirements to align them with business impact. Nice-to-haves • Experience in digital subscriptions and/or the sports and entertainment industry is a plus. • Preferred experience in the entertainment field, particularly in streaming. • Commerce or payment-related experience is preferred. Benefits • Medical benefits • Financial benefits • Bonus and/or long-term incentive units may be provided as part of the compensation package. Apply tot his job Apply To this Job