Experienced Concierge Customer Service Representative – Delivering Exceptional Luxury Brand Experiences from the Comfort of Your Own Home

Welcome to arenaflex: Where Customer Experience Meets Luxury

At arenaflex, we pride ourselves on delivering first-class service across each market we support. As a Concierge Customer Service Representative working from the comfort of your own home in Asheville, NC, you will be an integral part of creating and delivering amazing customer experiences while enjoying the satisfaction of being part of a unique culture. Our team is dedicated to providing customized, easy, and effortless experiences to some of the most beloved luxury automobile brands in the world.

What You’ll Be Doing

As a Concierge Customer Service Representative at arenaflex, you will have a passion for service and helping others. Your primary focus will be on creating relationships based on understanding customer needs, concerns, lifestyle, and preferences. In this role, you will be empowered to make decisions and think creatively to drive customer loyalty. Your day will be filled with opportunities to build rapport and anticipate customer needs through authentic connections and curiosity.

Key Responsibilities:

• Own the customer experience from start to finish, building rapport and anticipating needs through authentic connections and curiosity with customers.
• Promptly process and answer/resolve customer inquiries, concerns, or technical questions, determining the appropriate actions based on job aids, research, and existing desktop solution tools.
• Understand the use of technology, scripts, and product knowledge, actively listening to customers and providing answers while controlling the call to lead the customer in an efficient and professional manner.
• Provide recommendations to leadership regarding the resolution of recurring problems and assist in the formulation of problem-solving techniques for newly discovered issues.
• Maintain exceptional product knowledge as it relates to technical support, remaining knowledgeable of product and service offerings, current industry products, and technologies.
• Partner with other vendors as necessary for troubleshooting and resolution, researching and resolving billing or payment issues.
• Ensure that all customer contacts are properly logged into the CRM tool, managing follow-up logs and audit documentation of customer files.
• Use additional resources and escalation points, including diagnostic information, technical manuals, and call history logs, to find solutions for basic to intermediate level issues.
• Recommend changes to departmental policies and procedures to improve support services provided to the customer, keeping supervisors informed of any issues as they arise.
• Attend team meetings, 1-on-1s, focus groups, and training sessions as scheduled, handling additional projects and assignments as needed and fitting individual skillsets.

What You Bring to the Role

To be successful as a Concierge Customer Service Representative at arenaflex, you will need:

Essential Qualifications:

• A High School Diploma (required); an associate or Bachelor’s degree (preferred)
• Four (4) years of experience in training, public relations, sales, marketing, or customer service
• Experience with customer contact systems
• Must live within a commutable distance of Asheville, NC

Preferred Qualifications:

• Strong customer service skills, with a focus on delivering exceptional luxury brand experiences
• Experience with and appreciation for electronic devices and computers, along with a willingness and ability to quickly learn new technology
• Solid computer skills, internet-savvy, and experience using CRM software

What You Can Expect

At arenaflex, we offer a competitive compensation package, including:

Benefits:

• Starting pay rate of $17.50 per hour
• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k) with company match
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs
• Employee Rewards Program

Career Growth and Development

At arenaflex, we are committed to the growth and development of our team members. You can expect:

Opportunities for Growth:

• Lots of learning opportunities for aspiring minds
• Career advancement opportunities within the company
• Professional development and training programs
• A supportive and collaborative work environment

Our Culture and Values

At arenaflex, our values are the heartbeat of our organization. We live, breathe, and play by them every day. As a team member, you can expect:

Our Values:

• Culture of Service - to be treated like you are the customer from day one
• Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions
• Respect – a team that is accountable, dependable, and gives you their full attention
• Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
• Diversity - be a part of our growing diverse and community-minded organization that is all about having fun!

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional luxury brand experiences, we encourage you to apply for this exciting opportunity. Please note that arenaflex requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test, as a condition of employment. arenaflex is an Equal Opportunity Employer.

Apply now and join our team of dedicated professionals who are passionate about delivering exceptional customer experiences. We look forward to hearing from you!