**Experienced Student Loan Advisor – Work From Home Opportunity after 90 Days**

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you have a strong desire to grow and develop your career in a dynamic and supportive environment? Look no further than arenaflex, a leading organization dedicated to providing innovative solutions and exceptional customer experiences. As an Experienced Student Loan Advisor at arenaflex, you will play a vital role in supporting student borrowers with their questions and concerns, providing detailed information, and resolving emerging problems with accuracy and efficiency. Our customer service representatives are the face of arenaflex, and we are committed to fostering a culture of empathy, active listening, and clear communication. **About arenaflex** arenaflex is a family-oriented and team-driven environment where diversity, equity, and inclusion matter. We believe that everyone deserves a chance to succeed, and we are committed to creating a workplace that is inclusive, supportive, and empowering. Our organization is built on the principles of respect, empathy, and open communication, and we strive to create a culture that is both fun and challenging. **Job Summary** As an Experienced Student Loan Advisor, you will be responsible for providing exceptional customer service to student borrowers, answering frequent questions, and resolving emerging problems with accuracy and efficiency. You will work closely with our team to ensure that our customers receive the highest level of service and support. This is a fantastic opportunity to establish a career in a dynamic and supportive environment, with the possibility of working from home after 90 days. **Key Responsibilities** * Provide exceptional customer service to student borrowers, answering frequent questions and resolving emerging problems with accuracy and efficiency * Use standard technology such as a telephone, email, and web browser to navigate to the appropriate pre-scripted responses and provide basic general and claims-specific information * Follow established and documented policies and standard operating procedures, including working within various systems, timekeeping, and documentation of calls from end to end * Assist callers with filling out their application and submitting it electronically to the plan provider for processing * Complete basic call log, documentation, and related call details for each phone inquiry * Meet or exceed established key performance indicators/metrics, including attendance, compliance, and performance standards **Schedule** * Monday: 11:45am-8:15pm * Tuesday: 10:45am-7:15pm * Wednesday: 10:45am-7:15pm * Thursday: 8:45am-5:15pm * Friday: 8:45am-5:15pm **Preferred Skills** * High school diploma or equivalent required * Must be able to speak and read English clearly, professionally, and fluently * Must be able to type a minimum of 35 WPM * Experience working with a personal computer and the Windows operating system is required * The ability to effectively work within established key performance indicators/metrics is necessary * Must have demonstrated excellent interpersonal and leadership skills * Must be able to multi-task and stay organized while completing simultaneous tasks **Requirements** * Must be able to navigate various systems and browsers * Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers * Knowledge of contact center technology * Strong computer skills with proficiencies in Excel and Word * Excellent command of the English language, effective use of grammar skills * Excellent communication etiquette * Great customer service is expected on every call with our customers: personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistance **Benefits** * Competitive pay * Sick time starts accruing immediately after training completion * Special event days throughout the year * $25,000.00 life insurance paid for by arenaflex * Day one of employment, you will receive paid holidays if you meet the criteria * Possibility of working from home after 90 days, with no attendance issues, no performance issues, and no compliance issues **Work Environment and Company Culture** arenaflex is committed to creating a workplace that is inclusive, supportive, and empowering. We believe that everyone deserves a chance to succeed, and we are dedicated to fostering a culture of respect, empathy, and open communication. Our organization is built on the principles of teamwork, innovation, and customer-centricity, and we strive to create a work environment that is both fun and challenging. **Career Growth Opportunities and Learning Benefits** arenaflex is committed to investing in the growth and development of our employees. We offer a range of training programs, mentorship opportunities, and career development resources to help you achieve your career goals. Whether you are looking to advance your career or simply want to learn new skills, we are committed to supporting your growth and development. **How to Apply** If you are passionate about delivering exceptional customer service and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our application process. Apply Now! **Equal Opportunity Employer** arenaflex is an equal opportunity employer and is committed to diversity in its workforce. We recruit qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law. **Proprietary & Confidential Statement** This document and the information disclosed within, including the document structure and contents, are confidential and the proprietary property of arenaflex. No part of this document may be disclosed in any manner to a third party in whole or in part and is prohibited without the prior written permission of arenaflex. Apply for this job