Customer Service Representative/Client Relations

Midwest Disability is a law firm specializing in Social Security Disability. They are seeking a highly motivated and organized individual to work as a Hearing Technician/Hearing Support in their Hearing Department, providing excellent customer service and assisting clients with their claims at the hearing level.

Responsibilities

• Respond to phone calls, inquiries, emails and other communication from clients, Social Security, and attorneys concerning claims
• Order, follow up on, review and submit medical records/evidence for court preparation
• Gather and document information from clients
• Prepare file for paralegal and attorney review
• General office duties include: faxing, scanning, copying, emailing, mailings, internet research, and data entry

Skills

• Minimum of High School Diploma or GED equivalent, some college preferred
• At least one-year prior experience in an administrative support, customer service or related position
• Strong typing skills including 10-key and ability to type 50-60 wpm
• Strong oral and written communication skills
• Able to express ideas clearly and concisely, and adapt messages to a variety of audiences
• Proficiency in Microsoft Office, especially Word, Excel, Outlook
• Prior experience in a legal setting

Benefits

• Medical, dental, vision, 401k, and supplemental benefits offered as eligible
• Paid Short Term/Long Term Disability and Term Life Insurance
• PTO and Paid Holiday
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Company Overview