IT Field Support Specialist (HT I) (Government)

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. The IT Field Support Specialist will provide advanced on-site and remote support for a wide range of IT equipment and infrastructure, ensuring customers remain connected and productive.

Responsibilities

• Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely. Troubleshoot, repair, and test hardware to minimize downtime and maximize performance
• Conduct comprehensive site surveys to assess existing configurations and user requirements. Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability
• Analyze current and future hardware requirements. Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment
• Prepare and deliver site installation and test reports. Support network upgrade initiatives by installing and configuring new hardware and associated cabling
• Build and install specialized interconnecting cables as required for unique site needs or hardware integrations
• Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T’s IT resources
• Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity
• Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management
• Act as a resource for end-user connectivity needs, providing timely and professional support and guidance
• Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement

Skills

• High school diploma or GED required
• Minimum of 1-2 years of relevant IT experience
• Must possess 8570 Certification; Security+ certification is highly preferred
• Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals
• Well-versed in installing Windows operating systems, software applications, antivirus programs, and security patches
• Demonstrated ability to read, interpret, and apply information from technical manuals and schematics
• Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access
• Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems
• Familiar with Active Directory security and policies, supporting secure and compliant IT environments
• Proficient in supporting end-users remotely, providing timely and effective technical assistance
• Excellent analytical and problem-solving skills with the ability to manage complex technical issues independently
• Outstanding verbal and written communication skills to effectively collaborate with team members and support end-users
• Strong organizational skills, with the ability to manage time and priorities efficiently and work with minimal supervision
• Ability to lift and move items weighing up to 50 lbs as required
• Availability to work an 8-hour shift scheduled between the hours of 6:00 AM and 6:00 PM, as determined by management
• Must have a valid driver's license and an acceptable driving record and be eligible to drive an AT&T company vehicle
• Required Clearance: TS/SCI with polygraph
• Security+ certification is highly preferred

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) *Pro-rated when working less than 40 hrs/wk.
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected · Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Company Overview