[Remote] Vendor Operations Spec

Note: The job is a remote job and is open to candidates in USA. Liberty Mutual Insurance is seeking a Vendor Operations Spec to support vendor operations within an assigned business. The role involves providing day-to-day support to vendors and business partners, addressing questions, resolving issues, and recommending process improvements based on vendor performance trends.

Responsibilities

• Answers vendor and business partner questions on systems, processes, technology, and procedures of low to medium complexity. Researches and resolves issues of a low/medium complexity
• Responsible for assigned contractor`s delivery of work including Quality, Timeliness, other Service Level Agreements, Inventory Management and other operational metrics
• Supports research and analysis of vendor metrics to recommend changes to vendor procedures and processes
• Provides feedback on vendor activities to support the overall health of the vendor partnership
• Participates in project teams and has shared accountability for project goals and outcomes. May own part of a larger project or all of a smaller one
• Identifies key business relationships within own organization and can provide examples of how own work impacts a positive vendor relationship
• Supports implementation by updating standard operating procedures
• Provides functional guidance to and/or mentors other team members
• Identify gaps, issues and/or continuous improvement opportunities of existing processes

Skills

• Agency management system experience
• Bachelor's degree or equivalent experience/training and 6-12 months of relevant experience
• Effective communication (oral & written) skills to interact with internal partners and external vendors
• Moderate research, problem solving, and critical thinking skills
• Basic understanding of business operations
• Basic working knowledge of Microsoft Office products

Benefits

• Flexible Time Off Annual Accrual - days: 15
• Comprehensive benefits
• Workplace flexibility
• Professional development opportunities
• Opportunities provided through our Employee Resource Groups

Company Overview

Company H1B Sponsorship