Communications Specialist

Spectrum Association Management is a recognized leader in homeowners’ association management with a vibrant culture. They are seeking a Communications Specialist who will manage customer correspondence, collaborate with team members, and contribute to building communication resources.

Responsibilities

• Edit and send outgoing customer correspondence (email-blasts, etc.)
• Happy doing some repetitive work
• Manage workflow queue to ensure timely completion of requests
• Establish and maintain content and documents on association websites
• Create templates and best practices for common documents to create consistency
• Handle High Volume Work. Volume fluctuates, but this role requires determination to finish each day's workload
• Edit, and eblast community correspondence from workflow queue
• Collaborate with team members to ensure daily workflow responsibilities are completed with high accuracy and within requested delivery times
• Expert customer service for internal clients
• Contribute to building enterprise communications tools and resources (templates, tips/pointers, training, etc.)
• Master and utilize website, eblast, client management software programs

Skills

• Keen attention to grammar details
• Ability to work at a high pace
• Great attitude
• Keen eye for the English language
• Editorial judgment
• Comfortable with technology
• Strength and talent for noticing detail
• Writing skills
• Open to helping create improvement and change
• Happy doing some repetitive work
• Ability to manage workflow queue to ensure timely completion of requests
• Ability to establish and maintain content and documents on association websites
• Ability to create templates and best practices for common documents to create consistency
• Determination to finish each day's workload
• Ability to collaborate with team members to ensure daily workflow responsibilities are completed with high accuracy and within requested delivery times
• Expert customer service for internal clients
• Ability to contribute to building enterprise communications tools and resources (templates, tips/pointers, training, etc.)
• Ability to master and utilize website, eblast, client management software programs

Benefits

• 5 weeks of PTO
• 40 hours per year for community service activities
• Hybrid Empowerment Plan
• Work / Life balance
• Well-structured career track plan with a 6-month review for compensation increase based on performance
• Growth and advancement opportunities
• 11 annual paid holidays
• 200 hours of PTO (not a typo!)
• Formalized education in the HOA industry
• Full suite of benefits, including a medical, dental, vision plan, and a 401k program
• Free medical clinic in-house (in San Antonio office – virtual appointments for other offices)

Company Overview