Junior Customer Success Manager

BlueMarvel AI is a company focused on transforming complex operational data into actionable intelligence. They are seeking a Junior Customer Success Manager to support the growth of their Customer Success function, acting as a key connection between customers, resellers, and internal teams while ensuring timely support and clear communication.

Responsibilities

• Act as the first point of contact for incoming customer and reseller requests via meetings, calls, and email
• Triage, track, and escalate questions or issues with clarity, urgency, and accountability
• Monitor customer usage, engagement, and health indicators across Snapshot and Live/Enterprise offerings
• Identify trends, risks, and recurring themes across the customer base and surface insights internally
• Support the tracking, maintenance, and reporting of Customer Success KPIs
• Maintain accurate documentation, playbooks, and internal Customer Success resources
• Provide reliable, consistent operational support as the Customer Success function scales
• Partner closely with the Product team to ensure customer feedback is captured, synthesized, and reflected in roadmap discussions
• Help strengthen the feedback loop between Customers, Product, and internal stakeholders
• Support the development, implementation, and refinement of Customer Success processes and workflows
• Work alongside Customer Success leadership to adapt processes as priorities evolve
• Partial to full ownership of customer accounts and relationships
• Direct engagement with customers to support onboarding, adoption, and long-term success
• Contribution to renewals, expansion opportunities, and success planning
• Increased collaboration with Product and Sales teams to ensure customers realize measurable value

Skills

• 1–3 years of experience in Customer Success or a related role (e.g., Account Coordination, Support, Implementation, Operations)
• Strong organizational skills with a bias toward execution and follow-through
• Ability to identify patterns, trends, and insights from customer data
• Comfortable working in a fast-paced, evolving environment
• Strong written and verbal communication skills

Benefits

• 100% coverage for prescriptions
• Dental
• Vision
• Paramedical services
• Emergency travel
• Life
• Disability coverage
• 4 weeks of vacation
• 5 paid sick days
• 5 flex days annually to support health, well-being, and work-life balance

Company Overview