IFS Inventory Post-Live Support Team Member

Packard Culligan Water is seeking a responsive and resourceful team member to join their Post-Live Support Team for the IFS inventory system. This role is essential in ensuring a smooth transition for dealerships after go-live by addressing user questions, resolving issues, and maintaining strong communication with internal teams.

Responsibilities

• Respond to dealership inquiries and questions following training and go-live
• Assist users in resolving errors or system-related issues in a timely manner
• Direct complex or specialized inquiries to the appropriate internal resources
• Utilize Zendesk to track, manage, and document support tickets and resolutions
• Monitor trends in support requests to identify potential training or system gaps
• Provide feedback to the Pre-Implementation and Training Teams based on dealership experiences and recurring issues
• Collaborate with IT and functional teams to escalate and resolve technical problems

Skills

• Experience with ERP systems (IFS preferred) and customer support tools (Zendesk experience a plus)
• Strong problem-solving skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a cross-functional team
• Familiarity with inventory processes and dealership operations is a plus

Benefits

• $0 deductible medical insurance with affordable premiums!
• Dental, vision, life insurance and more included in our comprehensive benefits package.
• Career growth opportunities through training and development.
• Competitive base pay, commission, and bi-annual employee incentives.
• 401k with employer match.

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