Fulfillment Operations Assistant

RTI is a software framework company for physical AI systems, aiming to run a smarter world. They are seeking a Fulfillment Operations Assistant to review sales orders, fulfill them according to company processes, and maintain operational documentation while ensuring data integrity.

Responsibilities

• Review incoming sales orders and work with the Legal, Renewal Sales, Account team, and customers to ensure orders are compliant with RTI terms and approved to be processed
• Fulfill sales orders following our documented processes and setup / initiate backend cross-departmental workflows within our business systems
• Triage and respond to incoming internal and external requests and questions
• Audit reports and enforce data integrity across our business systems
• Manage, maintain, and update operational process documentation and resources
• Develop a fundamental understanding of how to utilize Salesforce to execute job responsibilities

Skills

• Bachelor's degree required, with 1–2 years of professional experience
• Excellent verbal and written communication skills, with a team-oriented work ethic focused on collective success
• Self-starter who's able to work with minimal direction, exhibiting a heightened sense of urgency and strong attention to detail
• Exceptional time management, prioritization, and multi-tasking skills in a fast-paced environment
• Process-oriented and able to keep pace with the evolution of processes as we grow
• Excellent computer skills – Strong proficiency using Windows, MS Office Suite (PowerPoint, Word, Excel), Google Apps, Adobe Acrobat
• US Person requirement *Due to export-control regulations, we can only consider “US persons” for this role. A “US person” is defined by federal law as a US citizen, lawful permanent resident (green card holder), refugee, or asylee. We are not able to provide visa sponsorship or transfer.*

Benefits

• Flexible working schedule
• Hybrid working + Home Office Stipend to cover the costs of working from home
• Flexible Paid Time Off + “Real Vacation Bonus,” an additional bonus for taking more than 1-week of uninterrupted vacation
• Annual bonus based on individual and company performance + other prizes and awards

Company Overview