Client Care Representative

Veritas Veterinary Partners is dedicated to providing exceptional veterinary care and fostering a collaborative environment. The Client Care Representative will welcome clients, manage medical records, and ensure high-quality service during appointments and inquiries.

Responsibilities

• Welcome our clients in a friendly, helpful, and compassionate manner
• Prepare and review documents and medical records accurately and completely
• Educate and advise clients regarding Wheat Ridge Animal Hospital services and practices
• Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
• Process admissions and discharges accurately; schedule follow up appointments as necessary
• Process invoices and payments accurately
• Update and maintain client/pet records and files in accordance with Wheat Ridge Animal Hospital legal requirements
• Assist with other administrative duties such as scanning, faxing, emailing, for example

Skills

• Experience working within the veterinary industry; customer service background, enrollment in veterinary program, or other animal industry experience accepted as well
• Cultivate a positive atmosphere, demonstrate a friendly and courteous attitude with all coworkers throughout the hospital to maintain a cohesive work team
• Maintain excellent communication skills to ensure professionalism and effectiveness in all interactions with clients and coworkers throughout the hospital
• Must have the ability to multitask, prioritize, and delegate
• Demonstrate proficiency in computer skills
• Must be organized and detail oriented to ensure efficiency and accuracy in all transactions
• Able work in high stress situations and exercise good judgment as needed
• Present a neat, well-groomed appearance
• Additional fluency in other languages is preferred but not required

Benefits

• Highly competitive salary based on experience
• Mental health support with Talkspace
• Continuing education support with CE allowance and PTO
• Reimbursement of membership and licensure fees
• 401k retirement plan options with company match
• Medical, vision, and dental insurance options - some plans may be paid up to 100%
• Basic life insurance provided and other voluntary insurance options available for full-time team members
• 6 weeks paid parental leave for full-time team members
• Paid time off and time to enjoy it!

Company Overview