[Remote] Claims Phone Representative

Note: The job is a remote job and is open to candidates in USA. Enterprise Mobility is looking for remote employees in Georgia to join their Phone Representative team. The role involves receiving incoming calls from various parties and directing them appropriately, while providing professional customer service and managing conflicts effectively.

Responsibilities

• Answer incoming calls
• Assist callers by directing calls to the appropriate team member
• When appropriate, answer the caller's question or take information and document in claim file
• Provide professional customer service that reflects positively on the company
• Successfully manage conflict during difficult or emotional situations
• Effectively communicates with individuals related to a claim file
• Complete outbound calls to report claims to insurance carriers
• Adhere to company policies, procedures, guidelines and state and federal laws
• Other miscellaneous job-related duties as assigned

Skills

• Must currently live in the state of Georgia
• You must have at least one year of continuous employment with the same company
• Must be willing to accept $15.09/hr for this position
• At least basic/beginner skill level in Microsoft Office products (Outlook, Word and Excel) is required
• Must have a permanent residence with a defined work space that is free of distractions
• Must have consistent and reliable high-speed internet access
• Must be available to attend the full first week of training, Monday-Friday from 8:00 AM to 5:00 PM EST
• Must be able to work full-time schedule, Monday-Friday from 10:00 AM to 6:30 PM EST
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must be at least 18 years old
• Previous call center experience preferred
• Customer service experience via phone or e-mail communication preferred

Benefits

• Paid virtual training
• Full-time benefits including medical, dental & vision
• 401k with a company match of up to 4%
• Profit sharing
• Paid time off
• Employee discounts

Company Overview