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[Remote] Customer Support Technician (2026)

Remote, USA Full-time Posted 2025-11-24

Note: The job is a remote job and is open to candidates in USA. SkySlope is a leading company in the Real Estate software space, providing support to a vast network of users. As a Customer Support Technician, you will be responsible for delivering exceptional customer service and technical support to real estate agents and brokers, ensuring their issues are resolved efficiently and effectively.


Responsibilities

  • Responding and resolving customer support tickets that come in via emails, live chats, and phone calls in a timely and professional manner, while building customer rapport
  • Contributing to the efficiency of the software support department, while also supporting their team members
  • Be a subject matter expert on the SkySlope platform and confidently resolve issues customers are having
  • Troubleshooting technical issues and maintaining strong communication with the customer throughout the process
  • Identifying, testing, and escalating websites issues to QA as necessary
  • Using down-time when there are no open or incoming tickets to complete File Recs from the service queue, or completing other tasks assigned by Department Leadership or Management
  • Maintaining a fluctuating volume of incoming tickets/supporting other team members as volume varies

Skills

  • Experience providing a high level of customer service, preferably in a technology environment or call center
  • Experience multi-tasking multiple responsibilities
  • Experience with both Microsoft and Mac platforms
  • Experience using a variety of different web browsers
  • Ability to type 40+ WPM
  • Excellent written and verbal communication skills
  • Excellent teamwork skills

Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Basic Life and AD&D Insurance (with additional Voluntary Plans available)
  • Voluntary Short & Long Term Disability Insurance Plans
  • Voluntary Accident insurance
  • Voluntary Hospital Indemnity
  • Voluntary Critical Illness
  • Flexible Spending Account
  • Health Savings Account (HSA)
  • 401(k) Plan
  • Employee Stock Purchase Plan
  • Paid Time Off (PTO)
  • 16 Paid Holidays
  • Bereavement Leave
  • Discounts through Fidelity
  • Pet Insurance through Nationwide
  • Paid Parental Leave
  • Dayforce Wallet
  • Waldorf University discounts and perks
  • Child Literacy Assistance Program discount
  • $1,000 Employee Referral bonuses

Company Overview

  • SkySlope is the industry-leading digital transaction management platform for real estate professionals. It was founded in 2011, and is headquartered in Sacramento, California, USA, with a workforce of 201-500 employees. Its website is http://www.skyslope.com?utm_source=crunchbase&utm_medium=referral&utm_campaign=marketing.

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