[Remote] Road Service Specialist

Note: The job is a remote job and is open to candidates in USA. AAA Mountain West Group is dedicated to serving its Members, and they are seeking a Road Service Specialist to assist Members during emergencies. The role involves handling inbound calls, coordinating service requests, and delivering exceptional customer service while working from home.

Responsibilities

• Handle inbound calls from Members, Vendors, Fleets, and others while coordinating service vehicles
• Be skilled at using multiple applications simultaneously and navigation tools like Google maps
• Deliver extraordinary customer service to our Members and work with Vendors and Fleets to ensure the service request is processed timely and efficiently
• Demonstrate empathy, problem solving, and listening skills to assess Member safety and be able to provide clear and proficient verbal and written communication
• Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
• Process Member/Vendor payments following company policy and procedures
• Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

Skills

• MUST LIVE IN UTAH OR ARIZONA
• Enjoy a fast paced environment: Handle inbound calls from Members, Vendors, Fleets, and others while coordinating service vehicles
• Be skilled at using multiple applications simultaneously and navigation tools like Google maps
• Deliver extraordinary customer service to our Members and work with Vendors and Fleets to ensure the service request is processed timely and efficiently
• Demonstrate empathy, problem solving, and listening skills to assess Member safety and be able to provide clear and proficient verbal and written communication
• Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
• Process Member/Vendor payments following company policy and procedures
• Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection
• Fluency in Spanish is a plus and you may be eligible to earn a pay differential

Benefits

• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program
• Fluency in Spanish is a plus and you may be eligible to earn a pay differential
• Training - You will receive virtual paid training that will set you up for success.
• Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!
• Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
• Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!
• 401K - Dollar for dollar company match up to 6% of employee contributions.
• Annual Incentive Plan – Eligibility to participate in our AAA annual bonus plan.

Company Overview