Customer Service Representative - Inside Sales Representative

U.S. Environmental Rental Corporation is focused on delivering exceptional customer service that distinguishes them in the market. The Customer Service & Inside Sales Representative will handle client inquiries, process orders, and support the NJ Senior Relationship Manager with various projects and tasks.

Responsibilities

• Respond to incoming calls and communicate with clients and associates regarding inquiries, orders, and when necessary, direct calls to the appropriate department
• Accurately enter and print new orders, processing modifications including cancellations, additions, subtractions, transfers, and rental terminations as required
• Input order details into the company's operating software-Alert IMS
• Relay essential information to technical, sales, purchasing, and delivery/shipping teams using suitable communication methods, including in-person meetings, internal phone calls, email, or video conferencing
• Conduct follow-up communications with clients to provide updates or request documents, order confirmations, quotations, or other necessary information
• Coordinate the inter-office transfer of equipment
• Support inventory and accounting personnel to ensure accurate recording of inventory transactions
• Perform all assigned tasks diligently and professionally as directed
• Respond to client emails and calls for the NJ Sales Rep
• Prepare quotes for rentals and product sales for the NJ Sales Rep
• Place purchase orders, arrange delivery, and send contracts for billing
• Organize marketing initiatives like giveaways, trainings, and luncheons
• Pursue and develop leads
• Gather customer feedback

Skills

• High school diploma
• Excellent verbal and written communication skills
• Familiarity with Microsoft Office products: Word, Excel, and Outlook
• Experience in customer service or sales
• Knowledge of environmental sciences
• Familiarity with environmental equipment
• Interest in, or willingness to learn about, environmental technology and its applications

Company Overview