[Remote] Implementation Support Coordinator

Note: The job is a remote job and is open to candidates in USA. PSI Services LLC is a provider of workforce solutions that empower individuals to achieve their dreams through testing and certification. The Implementation Support Coordinator will manage the client intake process, ensuring all projects are validated and ready for execution while collaborating with internal teams and external partners.

Responsibilities

• Manage the client intake process, including reviewing and tracking all deliverables (blueprints, source materials, sample items, branding assets, subscription details, developer credentials)
• Organize and upload files within SharePoint and other designated structures, ensuring consistent naming conventions and correct folder placement
• Validate intake deliverables for completeness, file format, and version control, following established standards and playbooks
• Help update and version intake documentation and presentation templates to reflect client branding, scope, and current status
• Serve as the first internal line of quality assurance for initial app or content builds, reviewing functionality, layout, accessibility, branding alignment, and metadata accuracy
• Log and track QA findings, ensuring all issues are documented and corrected prior to client handoff
• Attend and contribute to weekly coordination meetings, preparing and sending call summaries and tracking assigned actions
• Respond promptly to internal and external communications, escalating blockers or unresolved questions as needed
• Collaborate with cross-functional teams to align intake and QA schedules with implementation milestones
• Support lessons-learned documentation by highlighting recurring issues or areas for process improvement

Skills

• High school diploma or equivalent required
• 1+ years' experience in client management, project coordination, quality assurance, or a related field
• Demonstrated ability to manage technical documentation and version control
• Bachelor's degree preferred
• Experience with project management processes and tools (e.g., Monday, Airtable, SharePoint) preferred

Benefits

• 401k/Pension/Retirement Plan - with country specific employer %
• Enhanced PTO/Annual Leave
• Medical insurance - country specific
• Dental, Vision, Life and Short Term Disability for US
• Flexible Spending Accounts - for the US
• Medical Cashback plan covering vision, dental and income protection for UK
• Employee Assistance Programme
• Commitment and understanding of work/life balance
• Dedicated DE&I group that drive core people initiatives
• A culture of embracing wellness, including regular global initiatives
• Access to supportive and professional mechanisms to help you plan for your future
• Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities

Company Overview

Company H1B Sponsorship