[Remote] Customer Service Advocate

Note: The job is a remote job and is open to candidates in USA. Prism Data Consulting's mission is to help data professionals see opportunities from every angle to find their best fit. They are seeking a Customer Service Advocate to provide front-line support to clients, troubleshoot issues, and manage documentation through the CRM system.

Responsibilities

• Provide front-line support to clients via phone, email, and live chat across various platforms
• Troubleshoot technical and service-related issues and deliver accurate, user-friendly solutions
• Conduct client training and screen-share demonstrations as needed
• Collaborate with cross-functional teams to resolve client issues
• Manage ticketing and case documentation through the CRM system

Skills

• Associate's degree or equivalent work experience; bachelor's degree preferred
• 1-2 years of experience in client service, customer support, or technical helpdesk
• Proficiency with CRM/ticketing systems such as Zendesk and Microsoft Office tools
• Strong communication and interpersonal skills for client-facing interactions
• Ability to manage multiple priorities while maintaining high attention to detail
• Experience in the background screening industry or familiarity with FCRA
• Comfortable troubleshooting and explaining technical issues clearly to non-technical users

Benefits

• Paid healthcare and life insurance premiums
• Low-cost dental and vision insurance
• 401(k) matching up to 4%
• Company-paid Short-Term Disability policy
• Opportunities for meaningful learning and development
• Remote work flexibility with a supportive digital work environment
• Participation in the Searching for Stars Employee Referral Program

Company Overview