Financial Operations Specialist

ChowNow is a leading player in off-premise restaurant technology, helping independent restaurants thrive in the digital economy. They are seeking a proactive and detail-oriented Financial Operations Specialist to support a wide range of accounting, billing, and operational functions for their Canadian subsidiary while collaborating with U.S based teams.

Responsibilities

• Complete our ChowNow onboarding (Ramp Camp) where you’ll learn the ins and outs about ChowNow and our products
• Learn the basics of our chart of accounts structure and start reviewing and entering vendor invoices, collecting credit card receipts, and assisting with processing of employee expense reimbursements
• Act as a primary point of contact for our Victoria office space, coordinating and tracking parking validations as needed, ensuring access and facilitating room bookings, and troubleshooting onsite issues or facility concerns
• Enter daily cash and corporate card transactions to reconcile bank and book balances
• Begin managing customer billing activities, including performing audit procedures between Stripe, Corpa (back-end), Core (front-end) and responding to billing inbox requests for cancellations and support
• Manage incoming mail scans and ensure proper digital filing and document organization
• Begin understanding and preparing other recurring journal entries and monthly reconciliations
• Facilitate tracking, calculating, recording, and processing of employee and affiliate commissions payouts
• Perform monthly billing audits between parent and subsidiary entities and ensure accurate invoicing for intercompany subscription services
• Begin assisting with compliance activities, including sales and payroll tax filings and remittances and providing support and schedules for ad-hoc audit requests as needed
• Interface with outside departments in regards to questions around transactions and account inquiries
• Own all monthly recurring journal entries and reconciliations in conjunction with the US team
• Take charge of the financial reporting process including review of the month-to-month Income Statement variances and assisting in preparation of financial statements to be sent to banking partners
• Work with the Senior Accounting Manager to document policies and procedures as well as brainstorm improvements to current day operations
• Help improve financial workflows by identifying and implementing process efficiencies

Skills

• 1-2 years of relevant experience in a finance, accounting, or administrative role
• Strong attention to detail with a proactive approach to documentation and task follow-through
• Comfort working independently and across time zones with remote teams
• Excellent organizational and professional communication skills, especially when interacting with vendors and internal teams
• Willingness to learn new systems and improve processes
• Experience with tools like NetSuite, QuickBooks, Stripe, Salesforce, or Google Sheets

Benefits

• Ongoing training and growth opportunities.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• Unlimited paid vacation. We expect you to work hard, but still enjoy your personal life
• Flexible work space (remote, hybrid, or travel-friendly)
• Comprehensive benefits plan (health, dental and short-term counseling)
• Dog-friendly downtown office in Victoria, BC (accessible by transit and close to a diverse range of restaurants)
• In-office perks - building gym, regular team building activities, unlimited coffee, tea and hot chocolate, town hall snacks
• Employee Stock Incentive Plan.
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.

Company Overview