[Remote] Business Development Associate - (Remote - Massachusetts)

Note: The job is a remote job and is open to candidates in USA. BioIVT is a leading global provider of research models and value-added research services for drug discovery and development. The Business Development Associate will be responsible for responding to customer inquiries, supporting sales strategies, and collaborating with business development managers to grow the business and achieve targets.

Responsibilities

• Use sales enablement tools and reports for prospecting
• Following the direction of the Regional Director - respond and adapt to territory and market strategies including supporting specific territories for new customer acquisition and working closely with specific business development managers
• Work closely with Business Development Managers on prospecting strategies and take on some accounts or opportunities as the primary POC in consultation with the Regional Director
• Utilize Salesforce CRM or similar tools track their customer interactions, manage leads, and forecast sales pipeline activity
• Respond promptly and professionally to inquiries from a variety of channels, providing accurate product information, and pricing, as needed
• Identify cross-selling and upselling opportunities for additional products or services. Prepare and send quotes for standard products, liaise with internal departments for quotes for non-standard products
• Collaborate with sales leaders to create presentations to educate customers on the features, benefits, and applications of BioIVT's products and services
• Act as primary coordinator and POC for all regional sales client educational events
• Attend trade shows, conferences, and other industry events to network with potential customers and promote BioIVT's brand and offerings as needed

Skills

• Proven work experience as a sales support specialist or customer support associate
• Hands on experience with ERP and CRM systems
• Proficiency with MS Office Suite, particularly MS Excel
• In-depth understanding of best in class customer service practices
• Excellent communication skills
• Analytical and multitasking skills
• Teamwork and motivational skills
• BS degree in Marketing or associates degree in relevant field a plus
• Willingness to travel occasionally for customer meetings and industry events

Benefits

• Medical
• Dental
• Vision
• Short-term/long-term disability
• Life insurance
• Hospital indemnity and accident insurance
• Generous retirement plan with a company match
• Competitive time-off policies
• Company-sponsored events for the entire team

Company Overview