[Remote] Wireless Device Account Manager

Note: The job is a remote job and is open to candidates in USA. Ten4 is a company focused on business communications, particularly in the wireless sector. They are seeking a Wireless Device Account Manager to review wireless invoices, provide cost-saving recommendations, and develop long-term relationships with clients in a remote setting.

Responsibilities

• Download monthly wireless bills utilizing AT&T, Verizon, T-Mobile or other carrier portals
• Convert invoices into Excel templates using internal propriety software tool
• Prepare client audits and control reports by collecting, analyzing and summarizing the patterns and trends based on the compiled information
• Complete all monthly client audits by specific due date, preferably three (3) days prior
• Email monthly review audits to all clients by specific due date
• Identify and provide continuous monthly cost savings solutions to meet the client’s expectations and exceed them
• Identify opportunities for cost savings and customer service quality improvement
• Communicate in a timely manner to specific projects, tickets, and deliverables in accordance with internal SLA
• Resolve any issues that may arise and track all client specific processes
• Assist in the collection and documentation of client’s requirements and maintain the knowledge base to current standards
• Collaborate with various internal departments to ensure that all client requests, reports and tickets are fulfilled quickly and accurately
• Work closely with the help desk support specialists assigned to client accounts to identify any issues occurring or potential customer service enhancements
• Have at least 1 meeting weekly with help desk specialist(s) assigned to your account to review open tickets and issues
• Always accurately represent OpDecision and services in a professional manner
• Be the primary escalation point for issues for the help desk for your assigned customers
• Perform other duties as assigned

Skills

• Bachelor's degree preferred
• One to three years of professional experience in roles with wireless carriers such as T-Mobile, AT&T or Verizon preferred
• Accountable, proactive and highly organized, with proven ability to juggle multiple accounts and tasks while maintaining sharp attention to detail
• Strong negotiation skills with ability to follow through on client contracts
• Capacity to work with limited supervision in the rapidly changing and fast-paced wireless industry
• Excellent communication skills both written and verbal along with strong interpersonal skills
• Customer-centric, consultative and a passion for excellence in sales and service
• Demonstrated ability to create and maintain a positive impression of OpDecision
• Strong customer service skills for dealing with different types of end users
• Critical thinking and problem-solving skills required
• Advanced proficiency with Microsoft Office
• Demonstrated ability to work independently and interact in a collaborative manner with other team members
• Must be authorized to work in the United States for any employer
• Must be able to read, write and speak English proficiently

Benefits

• 4 weeks of PTO to start
• 8 paid company holidays
• An extra day of PTO for your birthday
• Great benefits package

Company Overview