Fraud Investigator

Robinhood is on a mission to democratize finance for all, and they are seeking a Bank Fraud Investigator to safeguard the company’s assets and customer accounts. The role involves investigating and mitigating fraudulent activities related to banking products, collaborating with various departments to ensure security and integrity.

Responsibilities

• Investigate and mitigate bank and credit card fraud by analyzing suspicious activity across multiple payment rails, including debit and credit card transactions, and by reviewing potential identity theft, account takeover (ATO), wire transfer fraud, payment fraud, and check fraud
• Analyze financial data, account history, and transaction records to identify irregularities, emerging fraud patterns, and potential policy violations
• Collaborate with internal stakeholders, including Compliance, Risk, Legal, and Operations, to resolve fraud-related issues, ensure appropriate controls, and escalate cases as required
• Conduct outbound contact with customers, merchants, or third parties to perform interviews, gather supporting documentation, and obtain evidence relevant to fraud investigations
• Apply Fair Credit Reporting Act (FCRA) requirements when reviewing, documenting, and reporting fraud-related findings, including accuracy, permissible purpose, dispute handling, and adverse action considerations
• Maintain current knowledge of fraud typologies, regulatory requirements, and industry best practices to support effective prevention, investigation, and response
• Ensure investigations and resolutions comply with all applicable regulatory, legal, and internal policy requirements
• Clearly, professionally, and timely communicate with customers to deliver an exemplary and compliant customer experience

Skills

• Proven experience in fraud investigation, financial analysis, or a related role (1-2 years)
• Strong analytical and problem-solving skills with attention to detail
• Knowledge of fraud operations, regulations, and fraud prevention techniques
• Ability to communicate clearly and effectively (written and verbal) with customers and internal teams
• Ability to work independently and handle sensitive information with confidentiality and professionalism
• Certified in fraud examination (CFE) or a related credential
• AML knowledge

Benefits

• Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
• Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

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