Experienced Seasonal Customer Service Representative for E-commerce Brand – Remote 3-Month Contract Opportunity with arenaflex

Introduction to arenaflex

arenaflex is a pioneering, VC-backed consumer stationery brand that has been making waves in the industry since its launch in the UK in 2015. With a strong presence in the US market since 2018, arenaflex has been experiencing rapid growth, fueled by over $15m in venture funding. As we continue to expand and innovate, we're on the cusp of securing Series C funding to further accelerate our success. Our mission is to inspire people to connect with each other more often and in more meaningful ways, and we're looking for talented individuals to join our team and help us achieve this goal.

About the Role

We're seeking enthusiastic and experienced Seasonal Customer Service Representatives to join our Customer Service team for the holiday season. As a remote team member, you'll be the friendly face of arenaflex, providing top-notch support to our customers via email and live chat. You'll be working closely with our in-house team, including Operations and Tech, to ensure seamless customer experiences and proactive communication. If you're a great communicator with an eye for detail and a passion for delivering exceptional customer service, we want to hear from you.

Key Responsibilities

• Provide support to arenaflex customers via email and live chat, responding to inquiries and resolving issues in a timely and professional manner
• Carefully follow established procedures to ensure customers receive accurate information and speedy resolutions to their issues
• Communicate with other team members, external print partners, and 3PLs to answer questions and troubleshoot problems throughout the customer's journey with us
• Collaborate with design, operations, or tech teams to resolve issues and improve customer experiences
• Follow the direction of the shift supervisor to prioritize tickets based on inbox volume and customer needs
• Answer customer questions about using our online editor, editing orders, and product formats, among other topics

Requirements

To be successful in this role, you'll need:

• 1+ years of experience in customer service, preferably within an e-commerce business
• A quick learner who is happy to be hands-on and isn't afraid to ask questions
• Experience working within a team to meet SLAs or KPIs and a high standard of engagement with customers
• Excellent written and spoken English skills
• Knowledge of customer service software such as Zendesk, Freshdesk, or Intercom is preferable, but not essential
• A quiet working environment at home with access to high-speed, private internet
• A reliable laptop or desktop computer

Essential Qualifications

In addition to the above requirements, we're looking for candidates who are:

• Highly organized and able to prioritize tasks effectively
• Strong communicators with excellent interpersonal skills
• Able to work independently and as part of a remote team
• Flexible and adaptable, with a willingness to learn and grow

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience working with e-commerce platforms and customer service software
• Knowledge of stationery or consumer goods industries
• Previous experience working in a fast-paced startup environment

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our team members grow and develop their skills. As a Seasonal Customer Service Representative, you'll have the opportunity to:

• Gain experience working with a fast-paced startup and e-commerce brand
• Develop your customer service skills and knowledge of our products and services
• Work closely with our in-house teams, including Operations and Tech
• Contribute to the growth and success of our US market

Work Environment and Company Culture

At arenaflex, we pride ourselves on our friendly and fantastic team. As a remote team member, you'll be part of a dynamic and supportive community that values collaboration, creativity, and customer satisfaction. We offer a range of benefits, including:

• Generous staff discount
• Remote working opportunities
• Flexible scheduling, including a 9 am to 5:30 pm ET schedule, Monday through Friday, plus one weekend of work during the contract
• Lunch break – 1 hour unpaid daily
• Wellness hour – 1 per week, paid
• 37.5 paid contract hours per week
• 4 paid US Public Holidays (Thanksgiving, Christmas Day, and New Year's Day, Martin Luther King Jr. Day)
• 6 paid days off

Compensation and Perks

We offer a competitive hourly rate of $21 per hour, as well as a range of benefits and perks, including:

• Generous staff discount
• Opportunities for professional growth and development
• Flexible scheduling and remote working opportunities
• A dynamic and supportive team environment

Conclusion

If you're a motivated and customer-focused individual looking for a short-term role that offers exposure to many aspects of a fast-paced startup, we encourage you to apply for our Seasonal Customer Service Representative position. With a competitive hourly rate, generous benefits, and opportunities for growth and development, this is an exciting opportunity to join our team and contribute to the success of arenaflex. Don't miss out – apply today and become part of our dynamic and supportive community!