**Customer Service and Operations Analyst, Anti Money Laundering - Join arenaflex's Dynamic Team**

At arenaflex, we're committed to delivering exceptional customer experiences while maintaining the highest standards of anti-money laundering (AML) compliance. As a Customer Service and Operations Analyst in our AML team, you'll play a vital role in ensuring the integrity of our financial services while providing top-notch support to our customers and colleagues. **About arenaflex** arenaflex is a leading financial services organization dedicated to innovation, customer satisfaction, and regulatory compliance. Our team of experts is passionate about creating a secure and transparent environment for our customers, and we're seeking like-minded professionals to join our dynamic team. With a strong focus on career development and continuous learning, arenaflex offers a unique opportunity for growth and advancement in a rapidly evolving industry. **Key Responsibilities** As a Customer Service and Operations Analyst in our AML team, you'll be responsible for: * Investigating customer queries and processing transactions accurately and efficiently * Collaborating with colleagues to deliver exceptional customer service and support business processes and procedures * Developing and maintaining a deep understanding of our customers' needs and the financial services industry * Participating in initiatives to improve customer service, processes, and procedures * Reviewing processing errors and customer complaints to identify trends and training needs * Completing end-to-end Luxembourg periodic reviews for Institutional Banking clients with private equity structures **Day-to-Day Activities** * Accurately investigating queries, raising with relevant parties, and escalating where needed * Ensuring processing is performed accurately and within an agreed turn-around time * Monitoring and participating in initiatives to improve customer service, processes, and procedures * Reviewing processing errors and customer complaints to help identify trends and training needs * Collaborating with colleagues to deliver exceptional customer service and support business processes and procedures **Essential Qualifications** * Experience working with AML processes and procedures, with a strong understanding of up-to-date trends, policies, and regulations * Ability to work accurately, to deadlines, and with high levels of attention to detail * Strong knowledge of the financial services industry and our customers * Excellent written and spoken communication skills * Ability to work collaboratively as part of a team **Preferred Qualifications** * Experience working in a similar role or industry * Knowledge of our products, processes, and banking systems * Familiarity with Luxembourg periodic reviews and Institutional Banking clients with private equity structures * Certification in AML or a related field (e.g., CAMS, CAFP) **Skills and Competencies** * Strong analytical and problem-solving skills * Excellent communication and interpersonal skills * Ability to work accurately and efficiently in a fast-paced environment * Strong attention to detail and organizational skills * Ability to adapt to changing priorities and deadlines * Strong knowledge of Microsoft Office applications (e.g., Excel, Word, PowerPoint) **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service and Operations Analyst, you'll have access to: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for career advancement and professional growth * Collaborative and supportive team environment * Flexible working arrangements, including remote work options * Competitive compensation and benefits package **Work Environment and Company Culture** arenaflex is a dynamic and innovative organization that values diversity, inclusion, and collaboration. Our Edinburgh office is a hub of activity, with a team of experts working together to deliver exceptional customer experiences. As a Customer Service and Operations Analyst, you'll be part of a supportive and collaborative team that's passionate about making a difference in the financial services industry. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation and benefits package, including: * Competitive salary and bonus structure * Comprehensive health and wellness benefits * Flexible working arrangements, including remote work options * Access to ongoing training and development programs * Collaborative and supportive team environment **How to Apply** If you're a motivated and detail-oriented professional with a passion for customer service and AML compliance, we want to hear from you! Apply now to join arenaflex's dynamic team and take the first step towards a rewarding and challenging career in the financial services industry. Apply Now! Apply for this job