Digital Design Support Technician

Parametrix is a 100% employee-owned consulting firm dedicated to delivering resilient infrastructure and sustainable solutions. They are seeking a Digital Design Support Technician to support civil engineering staff with Autodesk Civil 3D and Bentley OpenRoads Designer, focusing on troubleshooting and user assistance.

Responsibilities

• Provide day-to-day support for engineering and design staff using Autodesk and Bentley Design applications
• Configure, and troubleshoot CAD software and related components, including user profiles, workspaces, templates, and add-ins
• Assist with onboarding new team members, ensuring required CAD software and dependencies are installed and functioning properly
• Troubleshoot common issues such as application errors, performance problems, file access issues, and basic project setup concerns, escalating complex design or modeling issues to senior CAD staff as needed
• Collaborate with IT and CAD Services to deploy software updates, apply patches, and validate workstation configurations
• Document common issues, resolutions, and setup steps to help improve internal support knowledge and reduce repeat issues
• Communicate clearly with staff and project teams to set expectations, provide status updates, and confirm resolution of support requests

Skills

• Experience supporting or working with technical software in a professional environment
• A solid foundation in troubleshooting software and workstation issues, with the ability to follow problems through to resolution or escalate when appropriate
• Comfort installing, configuring, and maintaining desktop applications in a Windows environment
• Strong communication skills and the ability to work patiently and effectively with engineers and technical staff
• An organized, detail-oriented approach to documenting issues, solutions, and setup steps
• Exposure to Autodesk, Bentley, or similar design tools is helpful but not required; training and support will be provided
• An interest in learning CAD systems, engineering workflows, and industry-specific tools over time

Benefits

• Comprehensive Healthcare (medical, dental, vision, short- & long-term disability insurance)
• Employee Stock Ownership Plan (financial profit sharing)
• Performance-based bonuses
• 401(k) Plan
• Paid Time Off (both vacation & sick/wellness time accruals)
• Paid Holidays
• Parental Bonding Leave

Company Overview