Experienced Customer Operations Specialist for Dynamic Aerial Patrol Services – Remote Opportunity with arenaflex

Introduction to arenaflex

arenaflex is a pioneering force in the aerial patrol services industry, boasting over three decades of experience in providing top-notch solutions to Oil and Gas companies of all sizes. With a strong commitment to customer satisfaction and a proven track record of maintaining long-standing relationships, arenaflex is the ideal place for a skilled and dedicated Customer Operations Specialist to make a meaningful impact. As a remote member of our team, you will play a vital role in ensuring seamless service delivery and fostering a positive experience for our valued customers.

Job Overview

The Customer Operations Specialist (COS) is a critical position at arenaflex, responsible for serving as the primary liaison between our operations team, pilots, and customers. As a COS, you will be the driving force behind our customer-centric approach, ensuring that we consistently meet and exceed our customers' expectations. Your exceptional communication skills, operational expertise, and passion for delivering outstanding customer service will make you an invaluable asset to our team.

Key Responsibilities

• Assist in the operation of the arenaflex Operations Desk, serving as the central command and control center and primary point of contact between pilots and customers.
• Input, track, and analyze data related to reports received from pilots and subsequent customer interactions, providing actionable insights to inform service delivery and improvement initiatives.
• Directly communicate with customers, leaving a lasting positive impression and ensuring that their needs are met and exceeded.
• Generate customer reports indicating services provided and results of inspections, maintaining accurate and detailed records of all customer interactions.
• Solidify hard data from vague clues, using your analytical skills to inform decision-making and drive process improvements.

Additional Responsibilities

• Assist with the generation of the daily flying schedule and associated mission products using arenaflex's proprietary software, Garmin products, and Google Earth.
• Coordinate with maintenance teams to understand aircraft availability and its impact on flight operations, ensuring seamless service delivery and minimizing disruptions.
• Communicate expectations of performance to pilots prior to mission execution, ensuring that all stakeholders are aligned and informed.
• Assist with general projects relating to the overall business, leveraging your skills and expertise as a critical member of our small management team.
• Collaborate with the President to onboard new customers and integrate requested work with existing operations, driving business growth and expansion.

Requirements and Qualifications

To succeed as a Customer Operations Specialist at arenaflex, you will need to possess a unique blend of customer service orientation, operational expertise, and technical skills. The following requirements are essential:

• Customer service orientation with an interest in operations, demonstrating a passion for delivering exceptional customer experiences.
• Excellent communication skills, especially verbal, with the ability to effectively communicate with customers, pilots, and other stakeholders.
• Self-motivated and comfortable working with ambiguity and complexity, using your analytical skills to navigate challenging situations and drive process improvements.
• Computer skills, including Microsoft Office suite and Google Earth, with the ability to quickly learn and adapt to new software and systems.
• Full weekend availability, with a commitment to working a 5-day work week and being available to respond to customer needs and operational requirements.

Preferred Qualifications

• Previous experience in a customer-facing role, preferably in an operations or aviation-related environment.
• Familiarity with arenaflex's proprietary software, Garmin products, and Google Earth, or similar systems and technologies.
• Strong analytical and problem-solving skills, with the ability to collect and analyze data, identify trends, and inform decision-making.
• Experience working in a fast-paced, dynamic environment, with the ability to prioritize tasks, manage multiple projects, and meet deadlines.

Career Growth and Development

At arenaflex, we are committed to the growth and development of our team members, providing opportunities for professional development, training, and advancement. As a Customer Operations Specialist, you will have the chance to work closely with our experienced team, learn from industry experts, and develop a deep understanding of our operations and customer needs. With a strong focus on customer satisfaction and a commitment to excellence, you will be empowered to make a meaningful impact and drive business results.

Work Environment and Company Culture

arenaflex operates in a dynamic and fast-paced environment, with a strong focus on customer satisfaction, teamwork, and collaboration. Our company culture is built on a foundation of respect, trust, and open communication, with a commitment to fostering a positive and inclusive work environment. As a remote member of our team, you will be an integral part of our operations, working closely with our pilots, customers, and other stakeholders to deliver exceptional service and drive business results.

Compensation and Benefits

arenaflex offers a competitive compensation package, including healthcare benefits, five days of sick pay, and 20 paid vacation days per year. Our dress code is casual, and we operate during daytime hours only, 365 days per year. As a valued member of our team, you will be eligible for a range of perks and benefits, including opportunities for professional development, training, and advancement.

Conclusion

If you are a motivated and customer-focused individual with a passion for operations and a commitment to delivering exceptional service, we encourage you to apply for the Customer Operations Specialist role at arenaflex. With a strong focus on customer satisfaction, a dynamic work environment, and opportunities for growth and development, this is an exciting opportunity to join a leading player in the aerial patrol services industry. Apply now to take the first step in your journey with arenaflex and discover a rewarding and challenging career that will take you to new heights.