Experienced Customer Service Representative – Delivering Exceptional Support and Building Trust with Members in a Dynamic Health Insurance Environment at arenaflex

Introduction to arenaflex

arenaflex is more than just an insurance company; we exist to be there for people in the best and hardest moments of their lives. Our team is the power behind that promise, and as the industry rapidly evolves, we seek ways to optimize business processes and customer experiences. As a forward-thinking professional, you will have the opportunity to join our team in delivering on this promise and making a powerful impact in our community. With a strong foundation of over 80 years of experience, arenaflex is committed to adding more good, healthy years to people's lives by supporting our customers and the community at large.

About the Role

As a Customer Service Representative at arenaflex, you will be responsible for handling incoming phone calls and being the primary customer interface for inquiries. You will inform and educate our members, serve as a member advocate, and build trust in our abilities. By using established best practices, attending ongoing training, and utilizing resources and tools, you will serve as the expert to help navigate the challenging world of insurance. Our representatives must be talented, dedicated people who possess a passion for providing best-in-class service and want to make a difference in the lives of our members.

Key Responsibilities

• Interface with customers via telephone, written correspondence, fax, web, and/or electronic mail
• Research customer information utilizing appropriate systems, policies, regulations, procedures, and other reference materials to effectively respond to and resolve customer issues
• Elevate sensitive customer requests when necessary
• Comply with State and Federal regulations and mandates, which are continually changing, thus creating a very dynamic environment
• Stay current on knowledge of diverse products and proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability

Requirements and Qualifications

To be considered for this position, you must have a High School Diploma or Equivalent and three years of experience in a complaint-type customer service office setting (health insurance or related field preferred). An equivalent combination of education and experience may be substituted for this requirement. Availability for training, which is 9-12 weeks in length, is also required.

The strongest candidates for this position will also possess:

• Basic medical/dental terminology and contract interpretation is a plus
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing circumstances
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

What We Offer

At arenaflex, we offer a competitive salary of $39,520 annually, plus a comprehensive benefits package, including health benefits that are effective on the 1st of the month following your start date. You will also have the opportunity to work from home anywhere in the State of Nebraska or the local Omaha metro area, with a dedicated, distraction-free workspace and reliable internet service provider required.

Training and Development

As a Customer Service Representative at arenaflex, you will participate in 9-12 weeks of live virtual training, which is interactive and utilizes camera and audio for training purposes. The training schedule is 8:00am – 4:30pm (Central Time Zone) Monday to Friday. After completing the training, you must be able to work any 8.5-hour shift between 7:30am-6:00pm (Central Time Zone) Monday to Friday.

Career Growth and Development

At arenaflex, we are committed to helping our employees grow and develop in their careers. You will have access to ongoing training and development opportunities, as well as the chance to work with a talented and dedicated team of professionals. We believe in promoting from within and offer a range of career paths for advancement.

Work Environment and Culture

arenaflex is an equal opportunity employer that values diversity of experience, perspective, and background. We believe that this diversity will lead to a better workplace for our employees and a better product for our customers and members. Our company culture is built on a foundation of respect, integrity, and a commitment to excellence. We are passionate about helping people along their health journeys and making a difference in our community.

Compensation and Benefits

In addition to a competitive salary and comprehensive benefits package, arenaflex offers a range of perks and benefits, including:

• Opportunities for career advancement and professional growth
• Comprehensive training and development programs
• A dynamic and supportive work environment
• Recognition and reward for outstanding performance
• A chance to make a difference in the lives of our members and the community

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and making a difference in the lives of others, we encourage you to apply for the Customer Service Representative role at arenaflex. With a strong foundation of experience and a commitment to excellence, you will have the opportunity to grow and develop in your career, while working with a talented and dedicated team of professionals. Apply today and join our team in delivering on our promise to be there for people in the best and hardest moments of their lives.