**Experienced Entry-Level Online Chat Specialist – Customer Service Representative**

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a rapidly growing company, we're seeking a highly motivated and enthusiastic individual to join our team as an Online Chat Specialist (Entry Level). This is an exciting opportunity to work with a dynamic team, provide top-notch customer service, and grow your skills in a fast-paced environment. **About arenaflex** arenaflex is a leading provider of innovative solutions for businesses and organizations. Our team is dedicated to delivering exceptional customer experiences, and we're committed to creating a work environment that's inclusive, supportive, and empowering. As a remote-first company, we believe in the flexibility and autonomy that comes with working from home, and we're passionate about creating a culture that values work-life balance. **Responsibilities** As an Online Chat Specialist at arenaflex, you'll be responsible for providing exceptional customer service to our clients' website visitors. Your primary duties will include: * Answering incoming customer live chats regarding website navigation issues, service questions, and general client concerns * Evaluating customer interactions and escalating issues to the Online Chat Manager when necessary * Creating relationships with new customers to better understand and meet their needs * Responding to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately * Promoting interest in client products and services * Consistently achieving established standards of the position * Continually portraying and projecting a positive and professional image * Providing administrative support to the customer service team * May assist with overflow work and other duties as needed **Key Skills and Qualifications** To succeed in this role, you'll need: * A strong work ethic with the ability to work well both independently and within a team-oriented environment * PC keyboarding and internet experience * Strong communication and interpersonal skills, including written and verbal * An upbeat, positive attitude and professional demeanor * Articulate and well-accustomed to a client-facing role * Ability to compose professional emails (a plus) * Proficient written and verbal communication skills in English * Basic technical skills (able to navigate through smartphone and computer applications) * An upbeat, positive, kind, and empathetic personality **What We Offer** As a valued member of our team, you'll enjoy a range of benefits, including: * Company equity program * Medical, dental, life, and vision insurance * Unlimited paid time off * Paid family leave * Short-term disability * 401k plan * Reimbursement for education and professional development * Employee assistance program **Work Environment and Culture** As a remote-first company, we're committed to creating a work environment that's flexible, inclusive, and supportive. Our team is passionate about delivering exceptional customer experiences, and we're dedicated to creating a culture that values work-life balance, diversity, and inclusion. **How to Apply** If you're a motivated and enthusiastic individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Apply Now** Apply Job! **Note:** arenaflex is an equal opportunities employer, and we welcome applications from diverse candidates. We're committed to creating a work environment that's inclusive, supportive, and empowering. Apply for this job