Scheduling Center Agent

<div><div><p><span><span>Aspen Dental has over 1000 locations that are focused on providing dental services to all patients</span><span>.</span><span> </span><span>W</span><span>e</span><span> focus on breaking down the barriers that make it hard for patients to keep up with their dental </span><span>health, </span><span>affordability, transparency, and access. </span></span><span> </span></p></div><div><p><span><span>Work from home as a Scheduling Center Agent where you will partner with our patients to schedule their appointment(s), providing them critical access to care and improved dental health.</span><span> </span></span><span> </span></p></div><div><p><span><span>We have full-time and part-time</span><span> positions available.</span><span> </span><span>Virtual training classes begin soon</span><span>,</span><span> </span><span>don’t</span><span> miss your </span><span>opportunity</span><span> to say YES to a career with Aspen Dental and make an impact </span><span>o</span><span>n people’s lives. </span><span>Most importantly, </span><span>y</span><span>ou’ll</span><span> be part of an organization that offers career development and pathing so that you can better your quality of life while helping </span><span>patients</span><span> do the same.</span></span><span> </span></p></div><div><p><b><span>Job </span><span>Duties:</span></b><span> </span></p></div><div><ul><li><p><span><span>Work with patients to schedule appointments,</span><span> </span><span>as the f</span><span>irst point of contact for new patients </span><span>calling</span><span> to book an appointment or</span><span> </span><span>learn about Aspen Dental services</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Answer inbound calls in a </span><span>high-volume</span><span> </span><span>environment,</span><span> while compassionately handling questions/concerns</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Listen empathetically and think critically to understand patient needs, u</span><span>se trained sales </span><span>and customer service techniques to set appointments</span><span>.</span><span> </span><span>F</span><span>ocus on </span><span>appointment acceptance and </span><span>customer care </span><span>to </span><span>reach</span><span> individual and call center</span><span> goals</span><span>. </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Additional</span><span> duties as assigned by the Call Center Leadership team</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><b><span>Job </span><span>Requirements:</span></b><span> </span></p></div><div><ul><li><p><span><span>High School Diploma or equivalent required</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>1+ years of customer service experience </span><span>required</span><span> (</span><span>retail, call center, or hospitality preferred</span><span>), with ability to answer calls in a high-volume call center environment strongly preferred </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Desire to</span><span> succeed in a fast-paced, goal and consumer driven environment </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Communication skills, with the ability to speak clearly and professionally </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Tech-savvy - Ability to navigate </span><span>provided technology </span><span>efficiently</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Must have Cable/Fiber connect internet</span><span>, with ability to hardwire</span><span> the</span><span> internet within 6</span><span> feet</span><span> of</span><span> the</span><span> router</span><span> (no </span><span>WiFi</span><span>/cellular/hotspot), and be at least 100 Mbps download and 10 Mbps upload</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Must have a quiet, </span><span>HIPPA compliant, private <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">workspace  </span></span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Some evening and weekend scheduling availability </span><span>required</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Spanish-English</span><span> bilingual candidates are</span><span> encouraged to apply</span><span>. </span><span>Additional</span><span> compensation is offered for designated Spanish-speaking roles.</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><b><span>Compensation and Benefits: </span></b><span> </span></p></div></div><div><div><ul><li><p><span><span>Pay rate: </span></span><b><span>$15.50</span></b><span><span>/per hour, plus eligibility for </span><span>performance-based</span><span> bonuses paid monthly</span><span> and pay rate increases at 90 and </span><span>180 days</span><span>. </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Various full and part-time shifts available</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Comprehensive Health, Dental and Vision </span><span>insurance offerings</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Paid time off</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>401K – with generous company match </span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><i><span>Apply today for immediate consideration and begin your career journey with Aspen Dental! </span></i><span> </span></p></div><div><p><span> </span></p></div></div><p></p><p></p>