[Remote] DFR Integration Coordinator

Note: The job is a remote job and is open to candidates in USA. Skydio is the leading US drone company and the world leader in autonomous flight, and they are seeking a DFR Integration Coordinator to support the growing volume of DFR integration cases. This role focuses on execution, coordination, and follow-through for streamlined integrations, ensuring effective communication and progress with agency IT teams and vendors.

Responsibilities

• Own day-to-day execution of assigned DFR integration cases once they are ready for implementation
• Maintain accurate and up-to-date Salesforce case records, including tasks, notes, and customer communications
• Manage and work through the DFR integration backlog in Notion to ensure steady progress and on-time completion
• Coordinate required setup steps with agency IT teams and/or CAD vendors
• Validate that Calls for Service data is successfully flowing into DFR Command or Skydio Cloud
• Serve as the primary point of contact for agencies during execution and follow-up, providing timely updates, clear next steps, and consistent communication
• Identify and escalate blockers, data issues (e.g., missing fields, delayed updates, connection issues), and non-standard requirements to the DFR Integration Lead

Skills

• Experience managing operational or technical projects with multiple stakeholders
• Comfortable working in Salesforce to track cases, tasks, and customer communication
• Strong organizational skills, attention to detail, and follow-through
• Clear and professional written and verbal communication skills
• Comfort with basic technical concepts, including: High-level understanding of APIs and webhooks, HTTP-based integrations and JSON data formats, Coordinating network or security requirements (e.g., IP allowlists, endpoint URLs) with IT teams
• Familiarity with public safety environments, CAD systems, or data integrations

Benefits

• Group health insurance plans
• Paid vacation time
• Sick leave
• Statutory holiday pay
• 401K savings plan

Company Overview

Company H1B Sponsorship