CSR

PV Heating, Cooling & Plumbing is seeking a Customer Service Representative who will provide exceptional support to customers regarding HVAC and plumbing services. The role involves managing customer interactions, scheduling appointments, and ensuring customer satisfaction through effective communication and problem-solving.

Responsibilities

• Interacting with customers in a positive manner via telephone and email to provide support and information on products or services
• Executing a minimum of 100 outbound calls per day
• Properly creating and managing all customer service agreements in Service Titan
• Scheduling customer appointments such as: consultations, service calls, assessments, maintenance visits, etc
• Completing all “Tasks” created in Service Titan on a daily basis
• Assisting with back-office administrative tasks such as: dispatching, calling customers to schedule routine tune-ups, assisting with inside sales, and collecting payments from customers
• Fielding customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff
• Ensuring that appropriate actions are taken to resolve customers’ problems and concerns
• Maintaining customer accounts and records of customer interactions with details of inquiries, complaints, or comments
• Communicating effectively with customers, vendors, technicians, sales staff, and department personnel via telephone, email, and written correspondence to answer inquiries or to provide information
• Performing the CSR I performance metrics
• Performing other related duties as assigned

Skills

• Previous HVAC / Plumbing CSR Experience (Required)
• Excellent communication skills, including active listening
• Service-oriented and able to resolve customer grievances
• Proficient computer skills with the ability to learn new software
• Must be highly organized with good attention to detail and follow-through
• Ability to perform multiple tasks in a fast-paced environment
• Geographical knowledge of service area/or map-reading skills
• Team player working in a team environment
• High school diploma or equivalent

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Paid Holidays
• 401(k) Retirement Plan with Company Match
• Health Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short- and Long-Term Disability Insurance
• Training —We invest heavily in our team’s success, providing an average of 120+ hours of company-paid trainings every year.
• Competitive Pay — We offer above-industry-average pay, year-end profit-sharing bonuses, and steady, full-time hours year-round—no seasonal slowdowns.
• 401K Match — Plan for the future with a 401(k) plan that matches 25% of your contributions.
• Career Growth — PV offers clear advancement paths, from senior technician roles to management opportunities.
• Paid Vacation — Enjoy PTO, paid holidays, and sick days—plus, no on-call requirements.

Company Overview