[Remote] Associate Clinical Administrative Coordinator

Note: The job is a remote job and is open to candidates in USA. Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The Associate Clinical Administrative Coordinator role involves handling telephonic outreach to members, scheduling home visits with medical staff, and providing excellent customer service while maintaining confidentiality. This position requires flexibility in work hours and offers comprehensive training and development opportunities.

Responsibilities

• Complete outbound/inbound telephonic outreach to members utilizing auto dialer and manual dialing
• Scheduling in home visits with a licensed medical staff member
• Ensure the appointments are scheduled accurately and resolve any scheduling issues or concerns
• Provide excellent customer service to engage our members
• Constantly meet established productivity, time management, and quality standards while maintaining good attendance
• Maintains confidential health information according to state and federal regulations including HIPAA
• Hours for the Role - Mon-Fri 9am-5:30pm - local time

Skills

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of call center and / or telephonic customer service experience
• 1+ years of professional experience in an office using the telephone and computer as the primary instruments to perform the job duties
• Work experience using Microsoft Word (edit, create & save documents), Microsoft Excel (sorting & filtering data), and Microsoft Outlook (email, folders, attachments and calendaring)
• Must have capability to work from home
• Ability to work Monday - Friday 9:00am - 5:30pm local time
• Healthcare or insurance benefits experience
• Medicaid and/or Medicare experience
• Bilingual fluency in English and Spanish
• Experience as a telecommuter
• Comfort with technology, multiple screens, documentation

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

Company Overview

Company H1B Sponsorship