Social Media Associate, Specialized Support

Lyft is a company focused on serving and connecting communities. They are seeking a Social Media Associate to represent Lyft on social media channels, providing support and resolving issues for passengers and drivers.

Responsibilities

• Be Lyft’s voice on social media and other digital channels and exercise impeccable judgment as Lyft's representative
• Proactively solve issues and foster trust with our beloved passengers and drivers
• Triage problems from our community and own issue resolution, escalating to designated team(s) when necessary
• Create a personalized, positive and effortless experience for the Lyft community
• Work cross-functionally with Product, Marketing and other teams to ensure a cohesive voice of support
• Cover the occasional after-hours on-call shift
• Be a community advocate for Lyft

Skills

• 1+ years of experience in customer service or sales mandatory
• Captivating copywriting skills and fastidious attention to detail
• Emotional intelligence in spades and experience dealing with people
• Startup hustle and tireless work ethic
• Keen ability to work independently and in a team
• Strong ownership mindset and resolve to follow-through
• Willingness to work a range of hours and weekends
• 1+ years of experience with social media or communications

Benefits

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Company Overview

Company H1B Sponsorship