Bids & Client Service Coordinator, Operations

Christie’s, the world’s largest Art Business, is an incredibly exciting & enriching place to start or continue your career. This hybrid role involves responsibilities in Bids and Client Services, where the Coordinator will assist with bidding processes and client service functions, ensuring effective communication and compliance with department standards.

Responsibilities

• Process requests from clients to participate in sales, ensuring their effective bidding via absentee, telephone and Christie’s LIVE
• Assist in monitoring multiple department inboxes as well as phone lines
• Master the Christie’s systems, including LIVE Bid Management, Dotcom Admin tool, JDE, COS
• Perform Client Service functions as assigned, including but not limited to Auction Estimates, Front Counter Duties, Online sale support, Live Chat, Auction Estimates, Sale Views, etc
• Gather and monitor AML compliance information
• Carry out sale procedures, liaising with finance, specialists, and post-sale departments
• Communicate frequently with specialist departments
• Maintain sale files including auctioneering book for archiving and audits
• Communicate directly with internal and external clients (phone, email, live chat and in-person) adhering to Christie’s Client Service Standards
• Other duties as assigned by Manager

Skills

• Bachelor's degree preferred, or equivalent work experience
• Proficiency with numbers - reading, writing, hearing
• Ability to remain calm under pressure
• Willingness to comply with department and company standards of client service
• Excellent ability to focus in a busy and distracting environment
• Excellent ability to multi-task and prioritize, demonstrating excellent organizational skills
• Strong follow-up skills with attention to detail
• Excellent communication and interpersonal skills, including superior written and spoken communication
• Knowledge of E-mail, Spreadsheet, and Word Processing software (Microsoft Office preferred)
• Ability to learn Christie's systems
• Strong teamwork abilities
• Reliable attendance and punctuality
• Flexible work hours (i.e. 7:30 am start time on sale days, some Saturday sales, some late evenings, some Sunday prep for occasional Monday sales)
• Ability to stand for long periods in the auction room and remain alert
• Stamina to work long hours and maintain high quality of work
• Ability to work for long periods on computer screen
• Infrequent light physical effort required
• Second language a plus

Benefits

• Comprehensive Medical, Dental and Vision care plans for employees and dependents (On average, Christie’s pays 80% of total premiums)
• 401(k) Savings Plan – Christie’s provides a matching contribution up to 5% (subject to IRS limits)
• Life Insurance - 3x base salary (100% paid by Christie’s)
• Disability Insurance (100% paid by Christie’s)
• Generous time-off and leave policies; including 100% Paid Family Leave up to 16 weeks.
• Fitness Reimbursement Program: reimbursement of eligible fitness fees and memberships up to $600 per year
• Annual Discretionary Performance Bonus Plan
• Commuter Benefits - Pre-tax money towards your daily commute with a Christie’s contribution of $21 per month
• Back Up Child & Elder Care – up to 10 days of back-up Child or Elder Care through Bright Horizons
• CSR (Corporate Social Responsibility) Day- Each employee receives one paid day per year to dedicate their time to a charity of their choice.
• Perks and Discounts through Zo and Plum Benefits

Company Overview