IT Support Analyst

Hiya Inc. is dedicated to making voice communication safe and reliable. The IT Support Analyst will provide high-quality IT support for employees, managing device operations and assisting with security and compliance initiatives.

Responsibilities

• Provide first- and second-line IT support for Seattle-based and remote employees
• Manage device setup, configuration, maintenance, and troubleshooting for macOS and Windows devices
• Administer identity and access management through Okta (user lifecycle, MFA, access requests)
• Support Google Workspace, Slack, Zoom, Atlassian, GitHub, and AI tools
• Assist with onboarding, offboarding, and role changes
• Support SaaS license management and inventory tracking
• Document processes and continuously improve IT workflows
• Collaborate with global IT and cross-functional teams
• Assist with annual SOC 2 and ISO 27001 audit cycles
• Collect, organize, and validate audit evidence from systems such as Okta, Jamf, Google Workspace, AWS, and other cloud platforms
• Support periodic control testing and playbook validation
• Monitor and escalate security-related alerts and issues in partnership with Security
• Help ensure security controls and IT best practices are consistently applied

Skills

• Provide first- and second-line IT support for Seattle-based and remote employees
• Manage device setup, configuration, maintenance, and troubleshooting for macOS and Windows devices
• Administer identity and access management through Okta (user lifecycle, MFA, access requests)
• Support Google Workspace, Slack, Zoom, Atlassian, GitHub, and AI tools
• Assist with onboarding, offboarding, and role changes
• Support SaaS license management and inventory tracking
• Document processes and continuously improve IT workflows
• Collaborate with global IT and cross-functional teams
• Assist with annual SOC 2 and ISO 27001 audit cycles
• Collect, organize, and validate audit evidence from systems such as Okta, Jamf, Google Workspace, AWS, and other cloud platforms
• Support periodic control testing and playbook validation
• Monitor and escalate security-related alerts and issues in partnership with Security
• Help ensure security controls and IT best practices are consistently applied
• Strong IT support fundamentals and comfort handling day-to-day operational work
• Interest in security and compliance, with an understanding of how to apply basic cybersecurity hygiene in daily IT operations, including principles like least privilege and secure access management
• Comfortable working with automation, scripting, or security tools to streamline evidence gathering and validation
• Organized and methodical, especially when handling documentation and evidence
• Analytical and resourceful when navigating technical systems to solve problems
• Comfortable working with both technical and non-technical stakeholders
• Clear communicator who sets expectations and follows through
• Curious, collaborative, and motivated by improving internal systems

Benefits

• Employer-sponsored Insurance
• Medical, dental, and vision (PPO & HDHP); 50% dependent coverage
• Health, flexible spending, and dependent care accounts
• Life, AD&D, and accident coverage, with company-paid life and long-term disability
• 401(k) with 3% company match (via Fidelity)
• Flexible vacation policy and paid company holidays
• Paid parental leave
• Work-from-home equipment stipend
• $1,000 annually to invest in your learning and growth
• $1,000/year in charitable donation matching
• Team lunch 2x per week

Company Overview

Company H1B Sponsorship