[Remote] Member Services Specialist

Note: The job is a remote job and is open to candidates in USA. Daxko is a company that powers wellness to improve lives by helping health and wellness facilities operate efficiently. As a Member Services Specialist, you'll ensure accurate billing, timely revenue recovery, and exceptional member experiences by resolving billing issues and supporting members with care and professionalism.

Responsibilities

• Serve as a trusted point of contact for members via email and inbound/outbound phone calls
• Manage a high volume of member interactions while maintaining a calm, professional, and empathetic approach
• Investigate and resolve billing and account-related questions, including fees, holds, freezes, and terminations
• De-escalate challenging situations and provide thoughtful, solution-oriented support
• Maintain accurate and up-to-date member financial records
• Use Daxko software to process billing, reconcile accounts, and generate reports
• Collaborate with teammates and internal partners to ensure a seamless member experience
• Meet or exceed weekly, monthly, and quarterly performance goals
• Participate in team trainings and contribute to ongoing process and service improvements
• Follow established compliance policies and standard operating procedures

Skills

• Strong communication and interpersonal skills with a focus on active listening
• A customer-first mindset with patience, empathy, and professionalism
• Strong problem-solving and critical-thinking abilities
• Comfort working with computers, multiple systems, and detailed data
• Ability to manage time effectively and work independently
• Attention to detail and commitment to accuracy
• Ability to thrive in a fast-paced, high-volume call center environment
• High school diploma or equivalent
• At least 6 months of customer service or related experience
• Proficiency using a PC
• Experience with CRM systems (e.g., Salesforce)
• Bachelor's degree
• 1+ year of customer service experience
• Bilingual or multilingual abilities
• Experience handling escalated customer situations with confidence and care

Benefits

• Flexible paid time off
• Affordable health, dental, and vision insurance options
• Monthly fitness reimbursement
• 401(k) matching
• New-Parent Paid Leave
• Casual work environments
• Remote work

Company Overview

Company H1B Sponsorship