Customer Support Specialist

Miter is a company focused on helping construction contractors build with confidence through innovative software solutions. The Customer Support Specialist will ensure smooth customer operations, providing timely support and collaborating with various teams to enhance customer experience.

Responsibilities

• Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues
• Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests
• Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation
• Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention
• Stay current with industry trends and best practices in customer support, incorporating new approach to continually enhance our service offering

Skills

• Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers
• Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions
• Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment
• Experience in the construction, payroll, benefits, or software industries is a plus!

Benefits

• Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages.
• Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs.
• 401(k) Retirement Plan: Company-matched contributions to help you plan for your future.
• Unlimited PTO: Take the time you need to recharge and be your best self.
• Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents.
• Learning & Development: We offer every employee an annual educational allowance to explore external professional development.
• Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs.
• Community: Multiple company-wide and team-specific offsites per year.

Company Overview