**Experienced Customer Care Representative and Dispatcher – Bonding with arenaflex's Clients and Team**

**Job Summary:** Are you a customer service enthusiast with a passion for building strong relationships and ensuring seamless operations? Do you thrive in a fast-paced office environment where no two days are the same? If you're a bilingual (English/Spanish) individual with excellent communication skills, we want to hear from you! arenaflex is seeking a highly motivated and detail-oriented Customer Care Representative and Dispatcher to join our dynamic team in San Antonio, TX. **About arenaflex:** arenaflex is a leading provider of innovative solutions in the roofing industry, dedicated to delivering exceptional customer experiences and building long-lasting relationships with our clients. Our team is passionate about creating a supportive and inclusive work environment where everyone can grow and thrive. If you're looking for a stable career in dispatch services with opportunities for growth and development, we invite you to join our arenaflex family. **Key Responsibilities:** As a Customer Care Representative and Dispatcher at arenaflex, you will play a vital role in ensuring the success of our operations. Your primary responsibilities will include: * Providing exceptional customer service through phone, email, and in-person interactions, ensuring that client expectations are exceeded and their needs are met promptly and efficiently. * Managing dispatch calls, maximizing time and mileage, and ensuring that all tasks are completed in a timely manner. * Data entry of client information, payments, and confidential information, maintaining accuracy and attention to detail. * Collaborating with technicians and clients to resolve issues and provide updates on job status. * Maintaining a high level of organization and productivity, prioritizing tasks and managing multiple projects simultaneously. * Staying up-to-date with company policies, procedures, and industry developments to provide informed and effective support to clients. **Essential Qualifications:** * Bilingual (English/Spanish) language proficiency (written and verbal). * High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred. * 1-2 years of experience in customer service, dispatch, or a related field. * Excellent communication, interpersonal, and problem-solving skills. * Ability to work in a fast-paced office environment with multiple priorities and deadlines. * Strong attention to detail, accuracy, and organizational skills. * Proficiency in Microsoft Office, particularly Excel, Word, and Outlook. **Preferred Qualifications:** * Experience in the roofing industry or a related field. * Familiarity with dispatch software and systems. * Certification in customer service or a related field. * Strong analytical and problem-solving skills. * Ability to work independently and as part of a team. **Skills and Competencies:** * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Ability to work in a fast-paced office environment with multiple priorities and deadlines. * Strong attention to detail, accuracy, and organizational skills. * Proficiency in Microsoft Office, particularly Excel, Word, and Outlook. * Ability to learn and adapt to new systems, processes, and technologies. * Strong customer service skills, with a focus on building strong relationships and exceeding client expectations. **Career Growth Opportunities and Learning Benefits:** At arenaflex, we believe in investing in our employees' growth and development. As a Customer Care Representative and Dispatcher, you will have opportunities to: * Develop your skills and knowledge in customer service, dispatch, and related areas. * Participate in training programs and workshops to enhance your performance and productivity. * Collaborate with experienced professionals to learn from their expertise and best practices. * Take on new challenges and responsibilities as you grow and develop in your role. * Enjoy a supportive and inclusive work environment that fosters open communication, teamwork, and collaboration. **Work Environment and Company Culture:** arenaflex is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our office is a dynamic and fast-paced space where you will have the opportunity to: * Work with a diverse and talented team of professionals. * Enjoy a collaborative and supportive work environment. * Participate in team-building activities and social events. * Take advantage of flexible scheduling and work-life balance opportunities. * Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off. **Compensation, Perks, and Benefits:** arenaflex offers a competitive compensation package, including: * $5/hour for the first 90 days, increasing to $7/hour thereafter. * Comprehensive benefits package, including medical, dental, and vision insurance. * 401(k) matching and paid time off. * Flexible scheduling and work-life balance opportunities. * Opportunities for career growth and development. **How to Apply:** If you're a motivated and detail-oriented individual with a passion for customer service and dispatch, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply Now! Apply for this job