[Hiring] Patient Scheduler - Express Scripts @Cigna Healthcare

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description In this exciting and challenging role as a Customer Service Senior Representative, you will be working within the fast-paced environment of the Central Nursing Team. As a first line of contact, this role will independently assist both internal and external clients within scope by clarifying and researching desired information and resolving non-clinical problems. • Work with Nurse Managers/Supervisors, field staff, and patients to schedule visits for home infusion within a region of branches. • Complete all nurse assignments for patients, reschedule visits based on patient availability, staff new patients with appropriate nurses, and proactively monitor all patient appointments to confirm accuracy. • Work with pharmacy, reimbursement, and nursing departments as coordinator for nursing referrals while providing great customer service. • Communicate with various staff, departments, and prescribers via fax, email, IM, and phone. • Monitor both personal email as well as nursing mailboxes for follow up needed, prioritizing by ask. • Manipulate multiple Excel documents to determine what needs to be completed and urgency of completion. • Respond timely to inquiries from patients, field staff, and other departments for information and assistance regarding nursing and patient referrals and schedules. • Investigate/research issues and provide resolution. • Take initiative for problem solving with ability to multitask effectively and use critical thinking. • Ensure correct and timely entry of data in appropriate systems. Qualifications • High School education or GED required. • 5+ years of relevant Customer Service experience. • 3+ years of scheduling experience. • High proficiency and regular use of Excel and Outlook required. • A pro-active work ethic with ability to be managed/trained virtually. • Be detail oriented. • Excellent written and oral professional communication skills. • Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make independent decisions. • Candidate must be located within 50 miles of Marlborough, MA or Bloomfield, CT. • If working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Requirements • Hourly rate of 18 - 27 USD / hourly, depending on relevant factors, including experience and geographic location. • This role is anticipated to be eligible to participate in an annual bonus plan. Benefits • Comprehensive range of benefits focusing on whole health. • Health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one of employment. • 401(k) plan. • Company paid life insurance. • Tuition reimbursement. • A minimum of 18 days of paid time off per year and paid holidays. Apply tot his job Apply To this Job