Experienced Hybrid Customer Care Professional for Small Business Sales and Relationship Building

Welcome to arenaflex: Where Your Career Journey Begins

At arenaflex, we believe that with the right support, people and businesses can achieve incredible things. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. When you join our team, you become part of a dynamic and inclusive environment where you can learn, grow, and create a career journey that is unique and meaningful to you. With benefits, programs, and flexibility that support you personally and professionally, you'll have everything you need to thrive.

About arenaflex

arenaflex has been making a difference in people's lives for over 160 years, providing access, tools, and resources to help them take on their biggest challenges and reap the greatest rewards. We've also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them succeed and thrive. With a strong commitment to integrity, diversity, and inclusion, we strive to create an environment where everyone feels seen, heard, and valued.

Job Overview

We are seeking an experienced Hybrid Customer Care Professional to join our team, providing exceptional service and support to our small business customers. As the face and voice of the arenaflex brand, you will make a meaningful difference in the lives of our customers and grow your career. Our unique servicing philosophy puts your passion to serve and your drive to match customer needs with products at the center of every customer interaction, creating an opportunity to deliver unique value to our customers.

Key Responsibilities:

• Service inbound calls while engaging and consulting with small business owners and decision-makers, learning about their needs and recommending the right arenaflex products
• Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefits, and other elements of arenaflex Small Business Services
• Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales
• Provide extraordinary customer care by responding to questions concerning accounts in a fast-paced, structured customer care environment
• Document necessary account information according to established policies and procedures
• Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices

Qualifications

To be successful in this role, you will need:

• Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication
• Proven success in a customer service and sales environment (two years+)
• Ability to work in a fast-paced metric-driven environment with proficient multitasking and navigation in a web-based environment
• Experience owning or working in a small business is a plus
• High school diploma or equivalent required; Bachelor's degree preferred; Education benefits available

Skills and Competencies:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a team environment and build strong relationships with colleagues and customers
• Proficient in using technology and software applications
• Ability to adapt to changing situations and priorities

Career Growth and Development

At arenaflex, we are committed to helping our colleagues grow and develop their careers. With a range of training and development opportunities, you'll have the chance to enhance your skills and knowledge, and take on new challenges. Our career development programs are designed to help you achieve your goals and advance your career, whether that's within our customer care team or in other areas of the business.

Work Environment and Culture

Our work environment is dynamic, inclusive, and supportive. We believe in creating a culture where everyone feels valued, respected, and empowered to contribute. With a range of employee resource groups, social events, and community activities, you'll have plenty of opportunities to connect with your colleagues and get involved in our community.

Compensation and Benefits

We offer a competitive salary range of $20.00 to $21.65 hourly, plus bonus and benefits. Our benefits package includes:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Conclusion

If you're passionate about delivering exceptional customer service and building strong relationships with small business owners and decision-makers, we want to hear from you. Join our team at arenaflex and become part of a dynamic and inclusive community that is committed to backing our customers, communities, and each other. Apply now and take the first step towards a rewarding and challenging career with a leading global brand.