Experienced Customer Support Representative – Freshers Jobs $25/Hour at arenaflex

Introduction to arenaflex

arenaflex is a leading private industry player that is always "Eager to assist" its clients, stores, and partners. With a strong focus on customer satisfaction, we specialize in providing top-tier administration through various channels, including telephone, chat, and email. Our contact center is a measurements-driven facility dedicated to driving results, where our partners thrive in a high-volume environment that handles over 10 million contacts annually.

Job Overview

We are seeking career-minded, client-driven individuals who are familiar with providing top-tier customer assistance. As a Resolution Coordinator, Contact Center Operations at arenaflex, you will be responsible for taking a high volume of incoming calls, chats, and emails from clients, stores, and partners while navigating various systems to support responding to questions and resolving issues.

Key Responsibilities

• Take a high volume of incoming calls, chats, and emails from clients, stores, and partners
• Navigate various systems to support responding to questions and resolving issues
• Communicate professionally in a conversational way while utilizing all suitable resources to ensure customer satisfaction
• Be reliable, solid, issue-tackle, act with integrity, and be devoted to making an impact
• Work in a fast-paced environment with a focus on driving results and exceeding client expectations

Essential Qualifications

To be successful in this role, you should have:

• Bachelor's Degree or equivalent
• Ability to type at least 25 WPM
• Proficiency with Microsoft Office programs (Outlook, Word)
• High school diploma or GED
• Successful completion of obligatory training
• Customer support experience

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience in a contact center or customer-facing role
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work in a team environment and build strong relationships with colleagues and clients

Skills and Competencies

To excel in this role, you should possess the following skills and competencies:

• Communication skills: ability to communicate professionally and effectively with clients, stores, and partners
• Problem-solving skills: ability to analyze problems and provide effective solutions
• Time management skills: ability to work in a fast-paced environment and manage multiple tasks and priorities
• Adaptability: ability to adapt to changing situations and priorities
• Integrity: ability to act with integrity and make ethical decisions

Career Growth Opportunities and Learning Benefits

At arenaflex, we invest in our partners' growth and development. As a Resolution Coordinator, Contact Center Operations, you will have access to:

• Obligatory training to ensure your success in the role
• Opportunities for career progression and advancement
• Individual and team recognition for outstanding performance
• A supportive and collaborative team environment

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment that values diversity and promotes equality. Our company culture is built on the following principles:

• Client satisfaction: we are dedicated to exceeding our clients' expectations
• Teamwork: we work together to achieve our goals and support each other's success
• Integrity: we act with integrity and make ethical decisions
• Respect: we respect each other's differences and promote a culture of inclusivity

Compensation, Perks, and Benefits

As a Resolution Coordinator, Contact Center Operations at arenaflex, you can expect:

• A competitive hourly rate of $25/hour
• A comprehensive benefits package, including health, dental, and vision insurance
• Opportunities for career advancement and professional growth
• A supportive and collaborative team environment

Conclusion

If you are a career-minded, client-driven individual who is passionate about providing top-tier customer assistance, we encourage you to apply for the Resolution Coordinator, Contact Center Operations role at arenaflex. With a focus on customer satisfaction, career growth opportunities, and a positive work environment, we offer a unique and rewarding career experience. Apply now to join our team and take the first step towards a successful and fulfilling career at arenaflex!