**Experienced Online Chat Support Representative – Delivering Exceptional Customer Experiences at arenaflex**

At arenaflex, we're dedicated to providing top-notch customer support to our valued clients. As a full-service development and property management company, we're committed to delivering exceptional management of tax credit and HUD properties in our own portfolio as well as for third-party owners. We're now seeking enthusiastic and skilled candidates to join our team as Online Chat Support Representatives. This role will place you at the forefront of our customer support, handling inquiries via email, chat, and direct messaging. Your main tasks will involve resolving customer issues, providing effective solutions, and maintaining our standard of exceptional service. **About arenaflex** arenaflex is a dynamic and innovative company that's passionate about delivering exceptional customer experiences. We're a full-service development and property management company that's dedicated to providing top-notch management of tax credit and HUD properties. Our team is comprised of experienced professionals who are committed to delivering exceptional results and exceeding our clients' expectations. We're proud to offer a flexible and supportive work environment that encourages growth and development. **Responsibilities** As an Online Chat Support Representative at arenaflex, you'll be responsible for: * Expressing genuine empathy and concern for your customers' issues and addressing them as if they were your own * Answering, evaluating, and prioritizing requests from customers having questions or experiencing problems with services or products * Identifying high-risk customer situations and escalating them appropriately without hesitation * Keeping up with multiple chats at a time * Accurately documenting all required information and chat details in the ticketing system * Responding to and resolving open issues in an appropriate time frame * Identifying trends related to systems, platforms, and/or customers and escalating them appropriately to management * Multi-tasking using multiple systems * Skillfully changing from one task to another without loss of efficiency or composure * Maintaining punctuality and attendance at all scheduled times * Typing 30 wpm with 90% accuracy or above consistently * Possessing strong messaging communication skills, active listening abilities * Working independently and utilizing resources to resolve customer issues * Having a great understanding of text and chat acronyms * Possessing excellent grammar, but also knowing when to use the lingo * Having previous work-from-home experience (preferred) * Understanding of contact center support metrics and ability to implement actions for improvement **Essential Qualifications** * High School Diploma or equivalent * Strong written communication skills * Ability to work independently and as part of a team * Excellent problem-solving and analytical skills * Ability to multitask and prioritize tasks effectively * Strong attention to detail and organizational skills * Ability to work in a fast-paced environment and meet deadlines **Preferred Qualifications** * Previous experience in customer support or a related field * Experience working in a contact center or call center environment * Knowledge of contact center support metrics and ability to implement actions for improvement * Experience with ticketing systems and customer relationship management software * Certification in customer service or a related field (desired) **Skills and Competencies** * Strong written and verbal communication skills * Excellent problem-solving and analytical skills * Ability to multitask and prioritize tasks effectively * Strong attention to detail and organizational skills * Ability to work in a fast-paced environment and meet deadlines * Strong customer service skills and ability to provide exceptional customer experiences * Ability to work independently and as part of a team * Strong technical skills, including proficiency in Microsoft Office and Google Suite * Ability to learn and adapt to new systems and technologies quickly **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to providing our employees with opportunities for growth and development. As an Online Chat Support Representative, you'll have the opportunity to: * Develop your skills and knowledge in customer support and related fields * Participate in training and development programs to enhance your skills and performance * Take on additional responsibilities and challenges to advance your career * Collaborate with our experienced team members to learn from their expertise and best practices * Participate in our mentorship program to receive guidance and support from experienced team members **Work Environment and Company Culture** At arenaflex, we're proud to offer a flexible and supportive work environment that encourages growth and development. As an Online Chat Support Representative, you'll have the opportunity to: * Work from home in a comfortable and distraction-free environment * Choose your own schedule and work at times that suit you best * Collaborate with our experienced team members to learn from their expertise and best practices * Participate in our company culture and events, including team-building activities and social events * Enjoy a comprehensive benefits package, including health insurance, paid time off, and retirement savings plan **Compensation, Perks, and Benefits** As an Online Chat Support Representative at arenaflex, you'll receive: * Competitive hourly rate * 100% remote work * Flexible work schedule with option to work from home * Weekly pay and performance-based monthly bonuses * Comprehensive benefits package, including health insurance, paid time off, and retirement savings plan * Opportunities for career growth and development * Collaborative and supportive work environment **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. We can't wait to hear from you! Apply for this job