**Experienced Customer Care Student – Remote Support for arenaflex Survey Platform**

At arenaflex, we're revolutionizing the world of survey platforms by prioritizing ease of use, stability, and extensibility. Our mission is to empower a global community of survey enthusiasts and professionals alike, and we're seeking a talented and dedicated Customer Care Student to join our international team. As a leading survey platform, arenaflex has established a presence in over 140 countries and 80+ languages, serving a diverse range of clients, from listed companies and NGOs to local governments, small businesses, and universities. Our platform is designed to make survey creation and management seamless, and we're committed to providing exceptional support to our customers. **Your Role:** As a Customer Care Student, you'll be the primary point of contact for arenaflex customers and those interested in our platform. Your key responsibilities will include: * Responding to customer inquiries via chat and email, providing timely and accurate information about our products and memberships. * Processing incoming tickets and supporting customers throughout the entire customer life cycle, from onboarding to resolution. * Collecting customer feedback and contributing to the optimization of internal processes. * Maintaining and updating our knowledge base and LimeSurvey manual to ensure accurate and up-to-date information. * Collaborating with our team to identify areas for improvement and implementing solutions to enhance the customer experience. **Your Profile:** To succeed in this role, you'll need to possess the following qualities and qualifications: * Currently enrolled at a university (full-time). * A genuine passion for delivering exceptional customer service and a willingness to go above and beyond to meet customer needs. * Strong communication and interpersonal skills, with the ability to work independently and as part of a team. * Proficiency in German and English, with the ability to communicate effectively in both languages. * Familiarity with LimeSurvey or surveys in general is a plus, but not required. * Ability to work in a fast-paced, dynamic environment and adapt to changing priorities. **What We Offer:** As a valued member of our team, you can expect: * Varied and challenging tasks that will help you grow professionally and personally. * The opportunity to participate in a young, growing team that's passionate about innovation and customer satisfaction. * Room for creativity and your own ideas, with the freedom to contribute to process improvements and new initiatives. * In-depth training and support to help you develop your skills and expertise in LimeSurvey. * Flexible working hours, with the option to work remotely from home or in our office in Hamburg. * Long-term prospects and opportunities for career growth and advancement. **Our Culture:** At arenaflex, we're committed to creating a dynamic and inclusive work environment that fosters collaboration, creativity, and innovation. Our team is passionate about delivering exceptional customer service and is dedicated to making a positive impact in the world of survey platforms. We offer a range of benefits and perks, including: * Competitive compensation and benefits package. * Opportunities for professional development and training. * Flexible working hours and remote work options. * Collaborative and supportive team environment. * Access to the latest tools and technologies in the survey platform industry. **How to Apply:** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please mention the magic word "IAMLIME" in your application to show that you've read the job post carefully. Don't miss this chance to join a dynamic and growing team that's shaping the future of survey platforms. Apply now to become a part of the arenaflex family and start your journey towards a rewarding and challenging career in customer care. Apply for this job