**Job Title:** Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service at arenaflex

**Job Description:**

About arenaflex

At arenaflex, we're passionate about empowering people to live, work, and play by connecting them to what brings them joy. Our mission is to power and empower innovation, creativity, and impact in the world. We're a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together – lifting our communities and building trust in how we show up, everywhere & always.

Join the arenaflex Team

If you're looking for a place to share your ideas freely, where the true you can learn, grow, and thrive, then arenaflex is the perfect fit for you. Our V Team is a community of people who are dedicated to delivering exceptional technical support and customer service to our customers. We're looking for a Fiber Customer Support Analyst to join our team and help our Fios customers with their voice, data, and video services.

About the Role

As a Fiber Customer Support Analyst at arenaflex, you'll be responsible for providing exceptional technical support and customer service to our customers. You'll join a tech support team in a call center to help our customers with their technical issues and answer their questions. Your responsibilities will include:

• Answering incoming calls from customers with order inquiry and/or trouble reports.
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network.
• Performing analysis and isolation of trouble conditions and creating and sorting trouble reports.
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment.
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience.
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.

What We're Looking For

To be successful in this role, you'll need to have a dedication to customer service excellence with amazing communication skills and a positive, professional attitude. You'll thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world. Even better if you have one or more of the following:

• A related Associate Degree or 2+ years' relevant experience.
• Technical support call center experience.

Why Work at arenaflex?

At arenaflex, we're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Our benefits are designed to help you move forward in your career, and in areas of your life outside of arenaflex. From health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance, we've got you covered with our award-winning total rewards package.

Compensation and Benefits

The compensation range for this position is between $632.00 and $1,770.50 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

How to Apply

If you're passionate about delivering exceptional technical support and customer service, and you're looking for a place to share your ideas freely, then arenaflex is the perfect fit for you. Apply now to join our team and start your journey with us! Apply Job!

About arenaflex's Diversity and Inclusion

arenaflex is proud to be an equal opportunity employer – and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. We believe that diversity and inclusion are essential to our success and strive to create a workplace that reflects the diversity of our customers and the communities we serve.

Work Environment and Schedule

This is a remote role, and you'll work from home with occasional in-person trainings and meetings. The scheduled weekly hours are 40 hours, and you'll be required to work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.

Test Requirements

To be considered for this role, you'll need to pass a Computer & Internet Knowledge Test (210) and SACS HTML Results test. We'll provide you with more information about the tests and how to prepare for them during the application process.

Why arenaflex?

arenaflex is a leading provider of innovative solutions and services that empower people to live, work, and play. We're passionate about creating a better future for our customers, employees, and communities. We're committed to delivering exceptional technical support and customer service, and we're looking for talented individuals like you to join our team and help us achieve our mission.

Join the arenaflex Team Today!

If you're passionate about delivering exceptional technical support and customer service, and you're looking for a place to share your ideas freely, then arenaflex is the perfect fit for you. Apply now to join our team and start your journey with us! Apply for this job