Experienced Customer Service Representative - Nights and Weekends (Full Time) for Live Event Ticketing Exchange at arenaflex

Introduction to arenaflex and the Live Event Industry

arenaflex is a leading player in the live event ticketing exchange industry, providing a platform for buyers and sellers to connect and transact. As a key member of our team, you will play a vital role in ensuring that our customers and sellers have an exceptional experience when using our services. The live event industry is a dynamic and exciting space, with millions of people attending concerts, sports games, and theater productions every year. At arenaflex, we are passionate about providing elite service to our customers and sellers, and we are looking for a talented and motivated individual to join our team as a Customer Service Representative.

Job Summary

In this role, you will work as a Customer Service Representative, managing transactions and relationships with our valued sellers and customers who have placed an order through the arenaflex exchange. You will be responsible for taking calls and responding to emails on a broad range of event and order-related questions, working to ensure that we are providing elite service to both our sellers and our customers. This is a full-time position, working nights and weekends, with a hybrid model that includes 3 days in the office and 2 days at home.

Key Responsibilities

• Manage transactions and relationships with sellers and customers, providing elite service and support via phone and email
• Respond to a broad range of event and order-related questions, resolving issues in a fair and constructive manner
• Investigate instances where customer experience has been affected, determining the root cause and resolving issues promptly
• Handle day-to-day interactions with sellers, navigating order queues and determining what requires attention to provide real-time assistance
• Play an active role in continued learning, advancing your skill sets and contributing to individual and team goals
• Manage in-bound seller calls, monitoring open and pending orders to ensure timely confirmation by ticket sellers

Role Progression and Expectations

In the first 30 days, you will complete new hire orientation, gaining knowledge and resources about how arenaflex operates and the live event industry. You will learn how ticket marketplaces operate and how you will contribute to providing great experiences for our customers. You will also gain industry knowledge, experience, and critical thinking skills to proactively identify potential order issues and find solutions to problems.

By 60 days, you will be investigating instances where customer experience has been affected, determining where fault lies, and resolving issues fairly and constructively. You will handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities and navigate order queues to determine what requires attention to provide real-time assistance.

By 90 days, you will be playing an active role in continued learning, advancing your skill sets and contributing to individual and team goals. You will manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.

Essential Qualifications

• Outstanding communication, attention to detail, and organizational skills
• Strong customer service mindset, embodying problem-solving, decision-making, and resolution skills
• Interest in the live event space and an eager to learn attitude

Preferred Qualifications

• Previous experience in customer service or a related field
• Knowledge of the live event ticketing industry
• Experience working in a fast-paced, dynamic environment

Skills and Competencies

To be successful in this role, you will need to possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and prioritize multiple tasks. You will need to be proactive, flexible, and adaptable, with a strong customer service mindset and a passion for delivering exceptional results. You will also need to be proficient in using technology, including computer systems and software applications.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Customer Service Representative, you will have access to ongoing training and development programs, designed to help you advance your skills and knowledge and achieve your career goals. You will also have the opportunity to work with a talented and experienced team, learning from others and sharing your own knowledge and expertise.

Work Environment and Company Culture

arenaflex is a dynamic and innovative company, with a culture that is focused on delivering exceptional results and providing a great work environment for our employees. We are passionate about the live event industry and are committed to providing our customers and sellers with an exceptional experience. Our office is located in Coppell, TX, and we offer a hybrid model that includes 3 days in the office and 2 days at home. We believe in work-life balance and offer a range of benefits and perks to support our employees' well-being and happiness.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including a base salary of $40,000, overtime eligibility, bi-annual bonuses, and an annual equity grant. We also offer a range of perks and benefits, including paid training, opportunities for growth and development, and a dynamic and innovative work environment.

Conclusion

If you are a motivated and talented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at arenaflex, you will have the chance to work with a leading player in the live event ticketing exchange industry, providing elite service to our customers and sellers. You will be part of a dynamic and innovative team, with opportunities for growth and development and a range of benefits and perks. Don't miss out on this exciting opportunity to join our team and take your career to the next level. Apply now to become a part of the arenaflex team!