Experienced Pharmacy Customer Service Associate – Remote Data Entry and Client Support Specialist

Introduction to arenaflex

arenaflex is a leading private industry player committed to delivering exceptional customer experiences and innovative solutions. As a dynamic and growth-oriented organization, we are dedicated to fostering a culture of excellence, inclusivity, and continuous learning. Our team is passionate about making a positive impact, and we are excited to invite talented individuals to join our journey. In this role, you will have the opportunity to work remotely and contribute to our mission of providing outstanding customer service and support.

Job Overview

We are seeking an experienced and skilled Pharmacy Customer Service Associate to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences, processing transactions, and providing support with pharmacy services. This is a full-time remote position, offering a competitive salary of $25 per hour and a comprehensive benefits package.

Key Responsibilities

• Model and convey a unique and great client experience, ensuring that customers receive considerate, fair, and professional service
• Register sales on designated sales registers, provide clients with efficient checkout services, and process transactions accurately
• Assist the pharmacist, under direct supervision, in the practice of pharmacy, including utilizing pharmacy systems to acquire patient and medication information and process prescriptions
• Engage clients and patients by greeting them, offering help with items and services, and resolving customer issues to ensure a positive experience
• Model and offer client support best practices with all colleagues, including relational habits and arenaflex service values
• Perform tasks as assigned by the Pharmacy Director, Staff Pharmacist, and Senior Manager, including using pharmacy systems to enter patient and medication data, filling prescriptions, and verifying medication accuracy
• Report remedy errors to the pharmacist on duty and adhere to organization policies and procedures regarding pharmacy errors and the Quality Improvement Program
• Handle calls that don't require personal attention of the pharmacist, including those to doctors, and process manual cases for third-party program prescription services
• Assist and support the Pharmacy Department on inventory management activities, such as ordering, unloading, checking, and storing shipments of medications
• Maintain knowledge of store systems and store equipment, and ensure compliance with state and local regulations regarding controlled substances

Essential Qualifications

• Bachelor's degree in a relevant field
• Ability to read, write, and communicate in English (except in Puerto Rico)
• Willingness to work a flexible schedule, including evenings and weekend hours
• Strong numerical abilities, including counting, measuring, and weighing prescriptions
• Basic computer skills and knowledge of store inventory control

Preferred Qualifications

• At least six months of experience in a retail environment
• Previous work experience with arenaflex
• PTCB certification or willingness to obtain certification through the designated PTCB training program
• Good numerical abilities, including counting, measuring, and weighing prescriptions
• Strong computer skills and knowledge of store inventory control

Career Growth and Development

At arenaflex, we are committed to supporting the growth and development of our team members. As a Pharmacy Customer Service Associate, you will have access to training and development programs, including PTCB certification and continuing education credits. Our organization offers a range of career advancement opportunities, and we encourage our team members to pursue their interests and passions.

Work Environment and Culture

arenaflex is dedicated to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences, and we strive to create a culture of excellence, respect, and empathy. As a remote worker, you will be part of a dynamic and distributed team, with opportunities to collaborate and connect with colleagues across the organization.

Compensation and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Competitive hourly rate of $25 per hour
• Comprehensive benefits package, including health, dental, and vision insurance
• Opportunities for career advancement and professional growth
• Flexible scheduling and remote work arrangements
• Access to training and development programs

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Pharmacy Customer Service Associate at arenaflex, you will have the chance to make a positive impact, develop your skills and knowledge, and be part of a dynamic and growth-oriented organization. Apply now to join our team and start your journey with arenaflex!